Michelle Hood
Bronx,NY
Summary
Eager Accounting Administrator with superior talents in preparing financial reports, budgets and forecasts in compliance with GAAP standards. Efficient and helpful with over 30 years of experience in corporate accounting and tax accounting.
Overview
34
34
years of professional experience
Work History
Service Representative
Social Security Administration, SSA
05.2016 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Accounting Analyst
Michelle Tax Services
03.1990 - Current
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Managed multiple simultaneous projects, ensuring timely completion and accurate results in a fast-paced environment.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Safeguarded company assets by identifying and mitigating potential risks through rigorous internal controls review and implementation.
Audit Analyst
Social Security Administration, SSA
10.2018 - 02.2021
- Tracked funds, prepared deposits and reconciled accounts.
- Reviewed accounts, resolved coding areas, and tracked accrual entry.
- Analyzed data and findings to prepare reports detailing financial information.
Call Center Representative
Social Security Associates
08.2008 - 05.2016
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Accounting Associate
New York Founding
04.2001 - 10.2004
- Directed gathering of required documentation and files for account audits and completed reviews.
- Addressed and resolved complex and unexpected variances.
- Streamlined accounting processes for increased efficiency and reduced errors in financial reporting.
- Investigated daily variances and corrected errors to resolve discrepancies.
Education
Bachelor of Science - Accounting
Regent College
Albany, NYSkills
- Multi-Line Phone Systems
- Data Collection
- Transaction Processing
- Issue Resolution
- Account reconciliation processes
- Tax Computation
Timeline
Audit Analyst
Social Security Administration, SSA
10.2018 - 02.2021
Service Representative
Social Security Administration, SSA
05.2016 - Current
Call Center Representative
Social Security Associates
08.2008 - 05.2016
Accounting Associate
New York Founding
04.2001 - 10.2004
Accounting Analyst
Michelle Tax Services
03.1990 - Current
Bachelor of Science - Accounting
Regent College
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