Michelle Hood
Sycamore Speedway
Maple Park,IL
1
Certification
33
years of professional experience
With 25 years of experience in customer service, I am motivated and dedicated to continuously acquiring new skills. Throughout my career, I have prioritized customer satisfaction and maintained a strong focus on it. I excel at multitasking and actively listening to both customers and team members. As a valuable team contributor, I bring strong organizational capabilities to every task. My extensive experience in handling multiple projects simultaneously has honed my ability to ensure accuracy and attention to detail. Additionally, my effective prioritization skills enable me to consistently meet deadlines with ease.
Work History
ID Checker/ Gate Guard
4 Years 2 Months- Check patrons ID's for the sale of alcohol
- Took tickets from patrons for access to the track
- Searched patrons bags/purses to eliminate outside food or beverages
- Gate card to the pits - checking for outside food and beverages and proper bands
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Maintained a safe environment through effective communication with fellow gate guards and supervisors.
- Enhanced security by diligently monitoring access points and verifying visitor credentials.
- Kept check-in area clean and neat at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized entry by vigilantly monitoring pedestrian traffic at designated checkpoints.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Stocker/ Digital Shopper
2 Years 7 Months- Stocked shelves with food and general merchandise
- Collected and shopped for customers food and general merchandise from online orders
- Delivered curbside pick up orders to customers
- Back up cashier
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Improved customer satisfaction by promptly locating items and providing product information.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Interacted with guests in friendly and knowledgeable way.
CSR - Customer Service Representative
2 Months- Customer service representative (contractor) at Rayner Pool Covers
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
CSR - Customer Service Representative
1 Year 5 Months- Provide customer support via phone and email
- Received and entered orders via the JDE system for five offices
- Assisted in the warehouse to retrieve products, customer pick up orders and shipping
- Entered third-party orders from Amazon via the JDE system
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Customer Service Representative
25 Years 7 Months- Provide a customer support to customers via phone
- Received calls and made outbound calls to collect payments
- Reviewed accounts for suspicious activity to prevent fraud or cancel account due to a missing card
- Reviewed accounts for Military Men & Women for lower interest rates while being deployed
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
Education
High school diploma
Skills
Order picker
Cold Calling
Customer Service
Order Entry
Computer Operation
Warehouse experience
Accuracy and precision
Error detection
Customer service
Issue resolution
Loss prevention
Sales
Teamwork and collaboration
Problem-solving
Problem-solving abilities
Multitasking
Certification
- Driver's License, 01/25
- Basset, 01/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
ID Checker/ Gate Guard
Sycamore Speedway
08.2022 - CurrentRead More
Stocker/ Digital Shopper
Walmart
02.2022 - 09.2024Read More
CSR - Customer Service Representative
Aerotek
08.2021 - 10.2021Read More
CSR - Customer Service Representative
Continental Datalabel
08.2019 - 01.2021Read More
Customer Service Representative
JPMorgan Chase
10.1993 - 05.2019Read More
Elgin High School
High school diploma
Read More