Michelle Hoover
Bellmawr
Summary
Proficient Network Analyst offering more than 10 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.
Overview
18
18
years of professional experience
Work History
Network Analyst Level II
National Elevator Industry Benefit Plans
06.2013 - Current
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Created inventory, report and invoicing databases.
- Reduced downtime by proactively monitoring system health and addressing potential issues.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Upgraded network software and hardware for optimized performance.
- Diagnosed system hardware and software problems using advanced root-cause analysis.
- Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
- Configured and installed wireless controllers, routers and switches.
- Visually inspected temperature sensors to maintain health of servers and network devices.
- Monitored system logs for all company computers and devices to maximize uptime.
- Completed remote repairs involving software solutions and hardware repairs.
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
- Documented all server and network problems and other unusual events in detail.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Built server systems and installed into racks.
- Upgraded and expanded network systems and components.
Specialist
Apple Inc
11.2010 - 07.2013
- Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
- Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
- Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
- Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
- Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
- Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
- Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
Shift Manager
Starbucks
01.2007 - 11.2009
- Played a vital role in ensuing the smooth and efficient operation of the store during your assigned shifts
- Primary responsibilities involved around providing excellent customer service, leading a team of baristas, and maintaining the store’s high standards
- Oversee the daily operations, including opening and closing procedures, cash handling, and inventory management
- Responsible for store’s cleanliness and organization, creating a welcoming and comfortable atmosphere for customers
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- Met store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
- Engage with and understand customers, including discovering and responding to customer needs through clear and pleasant communication
- Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
- Available to perform many different tasks within the store during each shift
Education
AAS in Network Information Technology -
Brookdale Community College
Lincroft, NJ01.2013
AAS in Business Administration -
Victoria University
01.2005
Skills
- Microsoft Azure
- Microsoft Office
- Windows 2007
- Unix operating systems
- MAC operating systems
- Basic Networking
- Parallels
- Fusion
- IWork
- ILife
- MSCST
- Vcenter
- WhatsUp Gold
- Netscaler
- Checkpoint
- Avaya Phone Systems
- Winterms
- Microsoft 2013
- Office 365
- TrackIT
- KnowBe4
- ObserveIT
- Citrix director
- Citrix studio
- FireEye
- Barracuda Spam and Virus Firewall
- Skype
- Webex
- Teamviewer
- AD Manager Plus
- PDQ Deploy
- Remedyforce
- Salesforce Ticketing System
- Network troubleshooting
- System monitoring
- Network configuration
- Root cause analysis
- Data encryption
- Wireless installation
- Inventory management
- Technical documentation
- Vendor communication
- Problem solving
- Team collaboration
- Customer service
- Time management
- Critical thinking
- Attention to detail
- End user support
- Network device monitoring
- Network access control
- IP addressing
- Wireless networking
- Analytical thinking
- Systems design
- Network performance monitoring
- System upgrades
- Documentation and reporting
- Staff training
- Data center management
- Network design
- Routing protocols
- Firewall administration
- Superb interpersonal skills
- Performance testing
- VoIP systems
- Network automation
- Mobile devices
- Remote access support
- User account creation
- Print servers maintenance
Languages
Tagalog
Native or Bilingual
Interests
Passions and Interests
- Singing: I am deeply passionate about singing, which has been an important part of my personal growth Whether performing solo or in a group, singing allows me to express my creativity, build confidence, and connect with others through the universal language of music I am committed to improving my vocal skills and enjoy exploring different genres, which enriches my understanding of musical diversity
- Travel: I have a strong passion for travel, as it allows me to immerse myself in new cultures, broaden my perspectives, and learn from the diverse ways people live around the world My travels have taught me adaptability, problem-solving, and how to approach challenges with a positive, open-minded attitude Through my experiences, I have developed a global mindset that enhances my ability to connect with people from all walks of life
Other:
- Photography
- I like trying new recipes and food trends
Timeline
Network Analyst Level II
National Elevator Industry Benefit Plans
06.2013 - Current
Specialist
Apple Inc
11.2010 - 07.2013
Shift Manager
Starbucks
01.2007 - 11.2009
AAS in Business Administration -
Victoria University
AAS in Network Information Technology -
Brookdale Community College
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