Michelle Horton
Baltimore,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Unit Associate
The Johns Hopkins Hospital
05.2022 - Current
- Safeguarded confidential patient information by adhering to strict HIPAA regulations during all interactions with medical personnel, patients, and families.
- Assisted in delivery of high-quality care through efficient supply management and inventory control.
- Facilitated positive hospital environment by maintaining clean and organized patient rooms, common areas, and workspaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered secure 5 chat messages from nurse to run labs.
Clinical Customer Service Representative
The Johns Hopkins Hospital
03.2023 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided clerical support, addressing routine, and special requirements.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
Food Service Worker
The Johns Hopkins Hospital
10.2005 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Food Service Worker/ Meyer 3 Server
The Johns Hopkins Hospital
10.2005 - Current
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and broke down food service lines quickly to maintain service flow.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Portioned and wrapped food to place directly on plates for service to patrons.
Food Service Worker/Cobblestone Café
The Johns Hopkins Hospital
10.2005 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
Shift Leader
Panda Express
01.2020 - 08.2021
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Associate of Applied Science - Computer Information Systems
Baltimore City Community College
Baltimore, MD04.2024
GED -
G.E.D Program
Baltimore, MD10.2005
Skills
- Organizational proficiency
- HIPAA Compliance Knowledge
- Electronic Health Records Familiarity
- Medical Terminology
- Computer Skills
- Positive Attitude
- Problem-Solving
- Shift Scheduling
- Operations Support
- Attention to Detail
- Multitasking and Organization
Timeline
Clinical Customer Service Representative
The Johns Hopkins Hospital
03.2023 - Current
Unit Associate
The Johns Hopkins Hospital
05.2022 - Current
Shift Leader
Panda Express
01.2020 - 08.2021
Food Service Worker/ Meyer 3 Server
The Johns Hopkins Hospital
10.2005 - Current
Food Service Worker/Cobblestone Café
The Johns Hopkins Hospital
10.2005 - Current
Food Service Worker
The Johns Hopkins Hospital
10.2005 - Current
Associate of Applied Science - Computer Information Systems
Baltimore City Community College
GED -
G.E.D Program