Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Timeline
Generic

Michelle Houck

Office Administrator
Middletown,MD

Summary

Thorough and steadfast Office Worker with top-notch administrative skills. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.

Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills.

Overview

28
28
years of professional experience

Work History

Food Service Associate

FCPS
01.2025 - Current
  • Maintained a clean and organized work environment for optimal food prep efficiency.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Enhanced customer satisfaction by providing timely and efficient food service.
  • Collaborated with team members to deliver exceptional service during high-volume periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Assisted in inventory management, ensuring adequate stock levels and minimizing waste.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prepared visually appealing and flavorful dishes in accordance with established recipes and plating guidelines.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Monitored food quality and freshness throughout day.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled cash transactions with accuracy, balancing registers at the end of shifts.
  • Stocked condiments, beverages, and plates for diners.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Adhered to all sanitation guidelines, maintaining a safe and hygienic workspace for food preparation.
  • Took food and beverage orders and conveyed special requests or concerns to kitchen.
  • Expedited orders accurately and efficiently, resulting in positive customer feedback.
  • Worked closely with kitchen staff to ensure smooth communication between front-of-house and back-of-house operations.
  • Set up buffet service and dining areas for up to [Number] meals per shift.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Processed customer payments and balanced cash drawers.
  • Utilized POS system to receive and process food and beverage orders.
  • Adjusted food preparation methods in accordance with customer requests.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Office Administrator

Landmark Landscaping Inc.
09.2014 - Current
  • Reconciled account files and produced monthly reports to keep Landmark Landscaping informed about office operations.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Supported Landmark Landscaping with effective correspondence management, document coordination and customer relations.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Kept detailed records of supplies and equipment use to effectively budget and make orders for new supplies.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Sous Chef, POS & Assistant Manager

La Petite Lou Lou Creperie
10.2019 - 03.2020
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Developed full, tasting, and special events menus to meet all establishment needs and maintain strong customer levels.
  • Acted as head chef when required to maintain continuity of service and quality.
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
  • Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Led kitchen team during high-volume service times, ensuring seamless operation and guest satisfaction.

Quality Control Inspector

C & E Construction
05.2013 - 09.2014
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Examined for defects or issues, reported problems quickly and maintained high levels of accuracy.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Monitored production processes to gain understanding of problematic steps and rectify issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Communicated with production team members about specific quality issues.
  • Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
  • Located and investigated production concerns and helped management implement corrective actions.
  • Recommended architectural improvements, design solutions and integration solutions.
  • Evaluated items to assign grades and marked quality level, rejection status or acceptance.

Cosmetic Beauty Advisor

NY new york hair salon
07.1997 - 10.2012
  • Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
  • Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
  • Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
  • Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
  • Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
  • Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Managed inventory effectively, ensuring adequate stock levels of popular products while minimizing overstock risks.
  • Assisted in visual merchandising efforts to maximize product visibility and attract customer attention.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Guided customers towards appropriate products based on their specific skin type, tone, and preferences.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent experiences.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Provided exceptional customer experience by addressing concerns promptly, resolving issues professionally, and offering suitable alternatives when needed.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent Styling experiences.

Education

Cosmetology

Aesthetics Institute Of Cosmetology
Gaithersburg, MD
5 1988

High School Diploma -

Linganore High School
Frederick, MD
5 1987

Skills

  • Meeting coordination
  • MS Office
  • Inbound Phone Call Handling
  • Financial Services Support
  • Managing Office Supply Inventory
  • Quickbooks and Excel expertise
  • Bookkeeping
  • Administrative support
  • Time management
  • Mail handling
  • Strong communication skills
  • Safe food handling
  • Allergy awareness
  • Reliability and punctuality

Accomplishments

Several Compliance Certifcations:

Protecting Data Privacy

Life Threatening Allergies and Anaphylaxis

Fire Extinguisher Safety

Civil Rights in Meal Service

Child and Adult Care Food Program


Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursTeam Building / Company RetreatsPaid sick leavePaid time offWork from home optionHealthcare benefits401k matchStock Options / Equity / Profit Sharing4-day work week

Timeline

Food Service Associate

FCPS
01.2025 - Current

Sous Chef, POS & Assistant Manager

La Petite Lou Lou Creperie
10.2019 - 03.2020

Office Administrator

Landmark Landscaping Inc.
09.2014 - Current

Quality Control Inspector

C & E Construction
05.2013 - 09.2014

Cosmetic Beauty Advisor

NY new york hair salon
07.1997 - 10.2012

High School Diploma -

Linganore High School

Cosmetology

Aesthetics Institute Of Cosmetology

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