Michelle Howard
Waco,TX
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Results-focused Hair Specialist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Experienced Stylist with over 19 years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use professional styling tools and products to achieve desired outcomes. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Self-motivated and brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Hairstylist, Support Manager, Lead TSS
SportClips Haircuts
06.2019 - Current
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Coached team members in techniques necessary to complete job tasks.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Provided insight and ideas to promote client growth.
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Helped clients to identify challenges and set goals.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Educated clients on proper use of products and systems.
- Supported productivity increase and business growth through new hire training and mentoring.
- Prepared and presented supplementary learning material to support structured lessons.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Introduced standardized training for cohesive learning environments.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Hairstylist, Store Manager
Tune Up The Manly Salon
08.2017 - 05.2020
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Grew repeat client base through effective marketing and customer service.
- Cleaned and sanitized tools and equipment before each client.
- Followed proper safety and sanitation guidelines while performing nail services.
- Performed detailed trimming, filing and other nail services.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Executed pedicures and manicures using professional quality products and tools.
- Provided clients with advice and education on best nail care practices.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Administered polishes, creams and cuticle oils.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Educated clients on proper use of salon products.
Operations Coordinator, Hairstylist
Have Shears Will Travel
01.2013 - 08.2017
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Reviewed operations reports to understand numbers and trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Oversaw day-to-day operations of large teams across several sites.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Worked with vendors to make purchases and reconcile invoices.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Reconciled monthly operating budgets and shared information with senior management team.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Mediated contracts with outside providers to bolster customer service and reduce costs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated upcoming program plans to forecast expected resource needs.
- Scheduled meetings for senior management team and booked conference rooms.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
Education
Cosmetology - Cosmetology Education
New Dimensions School of Hair Design
Joplin, MO01.2004
GED -
Tulsa Central High School
Tulsa, OK2000
Skills
- Accounting Techniques
- Technical Support
- Health and Safety Regulations
- Sales Strategies
- Professional Networking
- Schedule Coordination
- Quality Assurance
- Team Development
- Sales Activities
- Train Employees
- Customer Service Expertise
- Order Supplies
- Quality Control
- Advertising Techniques
- Customer Service
- Business Management Principles
- Communications Support
- Quality Standards
- Motivational Leadership
- Business Intelligence
- Performance Tracking and Evaluations
- Customer Loyalty
- Employee Performance Reviews
Spending quality time with family and reading
I enjoy the simple things in life, my kids are my world. I have always loved reading, I realized it's very fundamental. Outgoing activities with family are the best and traveling!
Timeline
Hairstylist, Support Manager, Lead TSS
SportClips Haircuts
06.2019 - Current
Hairstylist, Store Manager
Tune Up The Manly Salon
08.2017 - 05.2020
Operations Coordinator, Hairstylist
Have Shears Will Travel
01.2013 - 08.2017
Cosmetology - Cosmetology Education
New Dimensions School of Hair Design
GED -
Tulsa Central High School