Michelle Hoyer
North Fort Myers,FL
Summary
Medical Office Manager and Billing Specialist with over 38 years of experience working all aspects of a medical practice. Dedicated, hardworking and ethical individual looking for a new opportunity in the healthcare field.
Overview
38
38
years of professional experience
Work History
Medical Billing Specialist
Kagan, Jugan and Associates
02.2023 - 04.2024
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Posted and adjusted payments from insurance companies.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
Medical Office Manager
San Cap Medical Center
12.2006 - 07.2022
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Addressed and remedied all patient or team member issues.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
Medical Billing Specialist
Southwest Florida Ankle & Foot Care
09.1996 - 06.2006
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Posted and adjusted payments from insurance companies.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
Assistant Medical Office Manager
Philomath Family Medicine
01.1986 - 05.1996
- Assisted the office manager in the daily administrative tasks to ensure smooth operations within the medical office environment.
Education
High School Diploma -
Corvallis High School
Corvallis, OR06.1981
Skills
- Physician Group Management
- Medical Records Administration
- Effective Multitasking
- Professional telephone etiquette
- Conflict Resolution
- Medical terminology knowledge
- Attention to Detail Focus
- Medical Billing Expertise
Timeline
Medical Billing Specialist
Kagan, Jugan and Associates
02.2023 - 04.2024
Medical Office Manager
San Cap Medical Center
12.2006 - 07.2022
Medical Billing Specialist
Southwest Florida Ankle & Foot Care
09.1996 - 06.2006
Assistant Medical Office Manager
Philomath Family Medicine
01.1986 - 05.1996
High School Diploma -
Corvallis High School
Similar Profiles
Dohee ImDohee Im
Accounting / Office Assistant at Kagan & KaganAccounting / Office Assistant at Kagan & Kagan
Sandy Mae OntongSandy Mae Ontong
Teaching Assistant at Jugan National High SchoolTeaching Assistant at Jugan National High School
Kelly JohnsonKelly Johnson
International Trainer and Coach at Kagan Publishing and Professional DevelopmentInternational Trainer and Coach at Kagan Publishing and Professional Development