Michelle H. Snowden
Waxahachie,USA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Diligent Benefits Specialist with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Defined Contributions Client Representative II
Alight Solutions LLC
07.2021 - Current
- Developed strong relationships with clients to understand needs and provide tailored solutions.
- Managed 40 client inquiries, ensuring timely resolution of issues and enhancing customer satisfaction.
- Coordinated communication between clients and internal teams to streamline processes and improve service delivery.
- Analyzed client feedback to identify areas for improvement in service offerings and foster continuous enhancement.
- Streamlined internal processes for efficient client communication, reducing response time significantly.
Accounting Customer Service
7-11 Corporate Headquarters
06.2015 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Efficiently answer and follow up on all case requests if not resolved within a 5-day period that came in via phone, email, and fax.
- Created Service Now case requests for all US and Canada stores to resolve financial disputes, incorrect charges input into cash reports, incorrect billings from vendors, and merchandising disputes, etc.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
HRSC Coordinator
Corporate Headquarters
05.2013 - 05.2015
- Implemented best practices for documentation and reporting, improving accuracy and consistency.
- Completes routine human resources and benefits tasks and guides employees on office protocols, policies, and procedures.
- Entered data, generated reports, and produced tracking documents.
- Coordinates and manages recruiting efforts, applicant tracking database, employee resourcing, and background investigations.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed schedules and logistics for corporate events, enhancing team engagement and morale.
Credit Center Team Lead
Kohl's Credit Center
06.2009 - 06.2012
- Handle customer inquiries and resolved issues escalated from peers and other teams.
- Analyzed performance metrics for 40 employees to identify areas for operational enhancement and training needs.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Demonstrate characteristics aligning with company vision and core values, including following quality assurance policies and procedures ensuring delivering of convenient, courteous, and correct responses.
- Oversaw daily operations, ensuring adherence to regulatory standards and company policies.
- Analyze measurable, individual and team outcomes and continuously improve performance via monthly action plans.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Education
No Degree - Insurance And Risk Management
Excel Insurance College
Waxahachie11-2025
Skills
- Results-driven team leadership
- Proficient in managing customer follow-up communications
- Consistently met and surpassed sales objectives in retail
- Training and development proficiency
- Competent in using Office 365 software
- Skilled in data analysis with Oracle, CRM, and Genesys software
- Effective team engagement
Certification
- 401K Retirement Account Training - 07/2021
- Payment Specialist Training - 01/2022
- Account Management Training 10/2004
- Certified Insurance Specialist, AAA - 10/2001 - 06/2007
Timeline
Defined Contributions Client Representative II
Alight Solutions LLC
07.2021 - Current
Accounting Customer Service
7-11 Corporate Headquarters
06.2015 - 05.2021
HRSC Coordinator
Corporate Headquarters
05.2013 - 05.2015
Credit Center Team Lead
Kohl's Credit Center
06.2009 - 06.2012
No Degree - Insurance And Risk Management
Excel Insurance College