Michelle Hudson
Prairie Grove,AR
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements of student accounts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Fiscal Support Analyst
University Of Arkansas
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with collection agencies providing account validations, request and reports.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Created and maintained detailed database to develop promotional sales.
Fiscal Support Representative
University Of Arkansas
07.2021 - 06.2023
- Answered constant flow of calls with minimal wait times.
- Answered telephone calls promptly to avoid on-hold wait times.
- Clarified student, parent and employee issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to student and parent requests, offering excellent support and tailored recommendations to address needs.
- Processed payroll deduction for employee's and grad assistants.
- Received mail and applied to mail log for cashier processing.
Self Employed
Grisham Farms, Grisham Trucking
02.2005 - 10.2019
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed tax forms in compliance with legal regulations.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Completed payroll for employees and maintained detailed records of procedures.
- Reconciled and corrected issues with financial records.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
Real Estate Agent
Legend Realty
02.2004 - 01.2015
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Prepared and presented contracts and other legal documents to clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Developed new business and managed new and existing clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Collaborated with stakeholders to complete property sales and purchases.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Reviewed and executed confidential documents, contracts and disclosures.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
FSR ( Financial Support Representative
Arvest Bank Group Inc.
01.2001 - 02.2004
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Contacted prospective clients to generate new loans, deposits and business to achieve company production goals.
- Coordinated with various divisions and departments in servicing of routine banking transactions.
- Worked with customers to procure updated financial information on continuous basis.
- Acquired collateral documents to be utilized as security on loans in accordance with banking policies.
Education
Arkansas Real Estate And Law Pracrtices - Real Estate And Real Estate Law
Arkansas Institute of Real Estate
Searcy, AR02.2004
High School Diploma -
Forrest City High School
Forrest City, AR05.1981
Skills
- Support Ticketing Systems
- Internal Technical Communications
- User Account Management
- Application Support
- Active Listening
- Problem Solving
- Customer Service
- Decision Making
- Multitasking Abilities
- Call Management
- Recordkeeping Skills
- Call Center Operations
Timeline
Fiscal Support Analyst
University Of Arkansas
06.2023 - Current
Fiscal Support Representative
University Of Arkansas
07.2021 - 06.2023
Self Employed
Grisham Farms, Grisham Trucking
02.2005 - 10.2019
Real Estate Agent
Legend Realty
02.2004 - 01.2015
FSR ( Financial Support Representative
Arvest Bank Group Inc.
01.2001 - 02.2004
Arkansas Real Estate And Law Pracrtices - Real Estate And Real Estate Law
Arkansas Institute of Real Estate
High School Diploma -
Forrest City High School