Self-motivated professional with exceptional organizational and interpersonal skills. Adept at working under pressure, being a collaborative team player, and demonstrating utmost accountability and punctuality. As a supportive Eligibility Specialist, I possess extensive experience in application processing and a commitment to service excellence. Proficient in maintaining accurate records, scheduling appointments, and managing various administrative duties.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Compliance Specialist
Reliant Realty, LLC
11.2020 - Current
Print and send out all recertification notices monthly
Schedule and conduct resident certification interviews
Collect all income and asset documents along with other required documents to complete this process
Request third party verifications for income, assets and other required documents
Review all documents with tenants for accuracy
Review tenant files to ensure files are in compliance with government regulations
Answer, screen, and transfer inbound phone calls
Greet tenants and other individuals and assist them with their inquiries
Clerical duties including photocopying, fax mail documents as needed
Create work orders for maintenance staff for repairs
Create and send memos to tenants as necessary
Schedule and coordinate meetings for managers
Call and scheduled tenants and processed them for EARP program
Collected all documents and uploaded them to EARP data base for tenants that owed rent
Collect all rent and process rent daily
Screen new applicants for new move ins
File all correspondence in tenant file.
Assisted in preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
Security Officer
Custom Protective Services
07.2020 - 10.2020
Patrolled four rental buildings to ensure common areas were clean and safe
Assisted residents with their needs when asked
Maintain and watched cameras for all four buildings
Notify supervisors and on-site staff of any irregularities, suspicious activities, security breaches and or safety hazards
Perform various job-related duties as assigned.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Conducted regular patrols of key areas to spot and control security concerns.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Checked and verified photo identification prior to granting facility access.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Reported suspicious activities and persons to law enforcement.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Patrol Officer
Tishman Speyer
09.2019 - 06.2020
Responsible for maintaining order and protect and crowd control in and around tree at Rock-a-Fella Center
Assigned to several areas to prevent over crowding around tree and skating arrears to ensure safety of everyone who came to visit daily
Directed traffic to clear all walkways while visiting tree
Relieve other officers for their breaks when asked
Assist with other projects when needed.
Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
Investigated incidents and crimes, collected evidence, and recorded witness statements.
Investigated suspicious activities, deterring potential criminal behavior and maintaining community security.
Housewares Stock Clerk
Eataly
05.2018 - 01.2019
Responsible for day-to-day operations which involves transportation, stock control, warehousing and monitoring goods
Conduct audits to ensure incoming and outgoing of merchandise is effective and correct
Train new staff members to assist with daily operation of the stockroom and sales floor
Organized and maintained stockroom daily while retrieving merchandise for store shelves
Inspect and take inventory of all contents and compare with invoices orders, to verify accuracy of incoming shipments.
Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to overall success of the stockroom team.
Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Improved product availability by swiftly restocking shelves and displays as needed.
Removed debris and packaging from boxes and separated for recycling or disposal.
Greeted customers and directed to requested products.
Reduced stock discrepancies by conducting regular audits and promptly addressing any issues discovered.
Conducted inventory and restocked items throughout day.
Answered customer questions and provided detailed product information.
Ensured accurate pricing information by routinely updating shelf labels based on company promotions or price changes from suppliers.
Supported inventory control initiatives with thorough documentation of received shipments and distributed products.
Collaborated with team members to maintain a clean, organized, and safe work environment for all staff.
Completed physical inventory counts each month.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Facilitated smooth communication between stockroom staff and sales associates to ensure seamless operations on sales floor.
Attended and participated in sales meetings to stay abreast of current offers and product issues.
Stock Clerk
Tribeca Wines & Spirits
07.2017 - 12.2017
Stocked sales floor and assisted with keeping store organized and clean
Organized and maintained stockroom/cellar daily while retrieving merchandise for store shelves and coolers.
Receiving and checking wine and liquor deliveries.
Provide great customer service.
On foot deliveries within 30-block radius.
Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to overall success of stockroom team.
Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
Greeted customers and directed to requested products.
Completed physical inventory counts each month.
Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
Managed incoming shipments promptly, unloading trucks and verifying contents against purchase orders to ensure accuracy.
Placed special customer orders for custom or special-order merchandise.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Kept work areas neat, clean and free from debris.
Stock Clerk (Seasonal)
Macys Department Stores
09.2016 - 12.2016
Assist with placement of merchandise on selling floor or stock area
Assist in price changing execution
Responsible for receiving, storing and moving merchandise and or materials from stockroom to shelves, racks and or tables
Priced all merchandise coming into stockroom
Conduct inventories to determine what merchandise needed to be replenished.
Responsible for setting up sale merchandise for sale displays
Replenished shelves and tables with merchandise
Assisted with auditing of all shipments for departments to ensure what was received was on invoices
Received calls from sale floor for inquires for merchandised wanted by customers.
Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Improved product availability by swiftly restocking shelves and displays as needed.
Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
Reduced stock discrepancies by conducting regular audits and promptly addressing any issues discovered.
Removed debris and packaging from boxes and separated for recycling or disposal.
Greeted customers and directed to requested products.
Answered customer questions and provided detailed product information.
Conducted inventory and restocked items throughout day.
Supported inventory control initiatives with thorough documentation of received shipments and distributed products.
Collaborated with team members to maintain a clean, organized, and safe work environment for all staff.
Maintained effective team member communication.
Completed physical inventory counts each month.
Handled merchandise returns with care, ensuring proper documentation and placement back into inventory.
Stock Clerk
Footlocker Stores
12.2014 - 12.2015
Assist with receiving, storing and moving merchandise and or materials from stockroom to shelves, racks and or tables
Priced all merchandise coming into stockroom
Conduct inventories to determine what merchandise needed to be replenished on sales floor
Responsible for setting up sale merchandise for sale displays
Replenished shelves and tables with merchandise
Assisted with auditing of all shipments for departments to ensure what was in shipment was listed on invoices
Received calls from sale floor for inquires for merchandised wanted by customers.
Stock Clerk
Macys Department Stores
09.2012 - 04.2013
Assist with receiving, storing and moving merchandise and or materials from stockroom to shelves, racks and or tables
Priced all merchandise coming into stockroom
Conduct inventories to determine what merchandise needed to be replenished on sales floor
Responsible for setting up sale merchandise for sale displays
Replenished shelves and tables with merchandise
Assisted with auditing of all shipments for departments to ensure what was in shipment was on invoices
Received calls from sale floor for inquires for merchandised wanted by customers.
Material Processing & Conservation Assistant at The City College of New YorkMaterial Processing & Conservation Assistant at The City College of New York