Michelle Huerta Morales
Los Angeles,CA
Summary
Customer-focused professional with 5+ years of experience assisting the public, gathering and reviewing information, maintaining records, and responding to inquiries by applying established procedures, policies, and regulations. Experienced in tenant–landlord matters, documentation review, and providing clear information and referrals. Bilingual in English and Spanish.
Overview
7
7
years of professional experience
Work History
Credit Manager
Carlo Inc
Van Nuys, California
07.2023 - 03.2025
- Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
- Evaluated customer applications for credit limits in accordance with established guidelines.
- Assisted applicants, property managers, and staff with housing-related inquiries, leasing procedures, documentation requirements, and issue resolution.
- Gathered, reviewed, and verified applicant information to determine eligibility, identity discrepancies, and ensure compliance with internal policies and applicable regulations.
- Responded to tenant questions regarding processes, payments, and required forms, ensuring clarity, resolving disputes, and confirming accuracy.
- Coordinated leasing activities, and supported compliance with internal policies and procedures.
- Enhanced customer satisfaction by providing timely and informed credit decisions.
- Communicated professionally with diverse populations, including individuals experiencing housing stress.
Lead Cashier
K1 Speed
Burbank, California
01.2022 - 08.2023
- Trained and mentored new cashiers on customer service standards and procedures.
- Supervised daily cash handling operations and maintained accurate cash registers.
- Assisted in resolving customer inquiries and complaints to enhance satisfaction.
- Coordinated with management to implement promotional campaigns and special events.
- Prepared reports and shift documentation for management review.
Food Cart Attendant
Universal Studios Hollywood
Universal City, California
09.2021 - 06.2022
- Provided direct assistance to the public in a high-volume environment with diverse populations.
- Accurately processed transactions and maintained records in compliance with company procedures.
- Communicated policies and resolved customer issues professionally, and respectfully.
Administrative Intern
Keep Youth Doing Something
Van Nuys, California
01.2018 - 06.2019
- Assisted with administrative records, data entry, and document organization.
- Supported community programs and outreach activities, including events and youth services.
- Maintained tracking logs and scheduling records using Excel and Google Drive.
Education
Associate of Arts - Psychology
Los Angeles Valley College
Van Nuys, CA06-2020
Associate of Arts - Social & Behavioral Sciences
Los Angeles Valley College
Van Nuys, CA06-2020
Skills
- Customer relationship management
- Confidentiality And Ethnical Handling of Information
- Adaptability in High-Volume Environments
- Team Collaboration
- Tenant-Landlord Relations
- Bilingual Communications (English & Spanish)
- Research and Public Records Review
- Yardi Software
- Proficient MS Suite
- Proficient Google Space
- Application processing
Timeline
Credit Manager
Carlo Inc
07.2023 - 03.2025
Lead Cashier
K1 Speed
01.2022 - 08.2023
Food Cart Attendant
Universal Studios Hollywood
09.2021 - 06.2022
Administrative Intern
Keep Youth Doing Something
01.2018 - 06.2019
Associate of Arts - Psychology
Los Angeles Valley College
Associate of Arts - Social & Behavioral Sciences
Los Angeles Valley College