Michelle Huff-Rampey
Summary
Seeking a position in which I may utilize my experience in the medical field and customer care, while allowing personal growth.
Front Office Professional with strong organizational skills, adept at managing front desk operations and ensuring seamless customer interactions. Skilled in administrative tasks, appointment scheduling, and handling inquiries with efficiency and professionalism. Strong focus on team collaboration and achieving results, adaptable to changing needs and reliable in fast-paced environments. Known for excellent communication, problem-solving abilities, and positive attitude.
Overview
18
18
years of professional experience
Work History
Front Office Specialist
Gastroenterology Associates
06.2016 - Current
- Oversaw patient intake processes, verifying insurance information and facilitating accurate data entry.
- Maintains the patient flow through the office from check in and check out.
- Greeted, registered, and checked in patients.
- Coordinated patient scheduling and managed electronic health records to enhance operational efficiency.
- Determined amounts due and accepted payments.
- Optimized resource utilization by managing inventory levels, ordering supplies, and minimizing waste within the office environment.
- Processed medical insurance claims and payments.
- Knowledgeable with all medical insurances.
Teller II/Back up Vault Teller
SunTrust
06.2008 - 06.2016
- Followed bank policies and procedures, and applied a high degree of accuracy to process transactions in a timely manner.
- Ensured exceptional levels of customer service were met and maintained.
- Conducted inside sales for new accounts, loans, mortgages, credit cards, IRA's, CD's, online banking and bill pay.
- Met sales quotas and goals.
- Performing vault teller duties ordering money for branch, balancing vault daily, research teller outages, change orders and buying and selling money.
- Opened and closed the branch.
Teller/CSR
Greenville FCU
04.2007 - 06.2008
- Performed customer service and teller responsibilities.
- Resolved issues on consumer and commercial loan accounts including overdraft issues, deposits and cash reconciliation.
- Conducted inside sales for IRA's, CD's, new savings and checking accounts.
- Opened new accounts for clients.
Education
Carolina High School
Greenville, SC 01.1998
Skills
- Achievement-focused
- Knowledge of HIPAA regulations
- Effective multitasking
- Healthcare terminology expertise
- Document organization
- Office management skills
- Coordinating appointments
- Detail-oriented data management
- Medical billing expertise
- Collaborative teamwork
- Efficient claims handling
- Strong verbal communication
- Verification of insurance coverage
Timeline
Front Office Specialist
Gastroenterology Associates
06.2016 - Current
Teller II/Back up Vault Teller
SunTrust
06.2008 - 06.2016
Teller/CSR
Greenville FCU
04.2007 - 06.2008
Carolina High School
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