Michelle Huffman
Wichita,KS
Summary
- MS Office Suite proficient and familiar with legal contract writing.
- Adaptive team player open to taking direction from staff members.
- Dedicated Administrative Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
- Excellent organizational and time management skills.
- Strong digital literacy, include paralegal research and legal writing skills.
- Organized Administrative Assistant with proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports and transcribing minutes. Well-educated in [Software].
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Evergy, Inc
Wichita, KS
02.2015 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Effective liaison between customers and internal departments.
- Handled over 200 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Recorded actions taken, issues resolved and billing information to effectively manage customer accounts.
Paralegal
Kristy Simpson Law Office
Wichita, KS
05.2013 - 10.2014
- Transcribe dictation and prepare necessary legal documents
- Interview new clients and gather financial data to open new case
- Schedule clients trial dates for Attorney by phone
- Perform all billing/accounting duties
- Request case files or case documents
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Managed billable hour tracking, payroll, client invoicing and schedules for Kristy Simpson.
- Directed and coordinated service of subpoenas and scheduling of depositions for attorney.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Drafted, signed and certified key legal documents for judicial review.
- Aided attorney by researching records and documents for case details.
- Managed billable hour tracking, payroll, client invoicing and schedules for attorney office.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
- Prepared legal briefs, motions and pleadings
- Created and implemented policies, work flow processes and work assignments
Manager/Co-Owner
Huffman Mobile Property Management
Maize, KS
01.2006 - 01.2012
- Perform background and credit checks for prospective tenants
- Human resource duties including insurance and tax records
- Daily/Monthly record keeping of rents and fees paid by tenants.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Managed 67 lots for lease and 2 houses for rent.
- Established property rules and regulations for tenants.
- Created and enforced property leases.
- Maintained regular contact with tenants.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
Education
Associate of Applied Science - Paralegal Studies
Kansas Newman
Wichita, KS05.2014
Skills
- Calm and Professional Under Pressure
- Legal Terminology
- Document and Records Management
- Statement Billings/Timekeeping
Affiliations
IBEW 1523 Steward 2017-Present
IBEW 1523 Recording Secretary
2018-2022
Kansas Legal Assistants Association- Voting Member 2013-2014
Timeline
Customer Service Representative
Evergy, Inc
02.2015 - Current
Paralegal
Kristy Simpson Law Office
05.2013 - 10.2014
Manager/Co-Owner
Huffman Mobile Property Management
01.2006 - 01.2012
Associate of Applied Science - Paralegal Studies
Kansas Newman