Summary
Skilled call center professional versed in customer support protocols for customer service and sales. Bring extensive high-call volume experience spanning 2 years working with various consumers. Superior computer skills and telephone etiquette.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Insight Global
Detroit, MI
10.2017 - Current
- Responded to customer requests for products, services and company information.
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Answered constant flow of customer calls with up to 10 calls in queue per minute.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Answered customer telephone calls promptly and in appropriate manner.
Education
Associates - Liberal Arts and Sciences
2004
Skills
- Order fulfillment
- Good listening skills
- Credit card processing
- MS Office proficiency
- Professional telephone demeanor
- Credit Card Payment Processing
- Customer Service
- Call Center Operations
Timeline
Customer Service Representative - Insight Global
10.2017 - Current
Oakland community college - Associates, Liberal Arts and Sciences
Similar Profiles
Tiffany EndlerTiffany Endler
Sr. Application Support Analyst at Insight GlobalSr. Application Support Analyst at Insight Global
David PopoolaDavid Popoola
Healthcare Customer Service Representative at Insight GlobalHealthcare Customer Service Representative at Insight Global
Caitlin LenderCaitlin Lender
Recruiter Account Executive at Insight GlobalRecruiter Account Executive at Insight Global
Karen ModisetteKaren Modisette
Project Finance Coordinator at Insight GlobalProject Finance Coordinator at Insight Global
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T