Michelle Hughes
IMPERIAL,MO
Summary
Accomplished professional with nearly 29 years of experience in partner program management, strategic account development, and operational leadership. Proven expertise in designing and implementing channel programs, fostering strong partnerships, and driving sustainable revenue growth. Adept at negotiating contracts, enhancing partner performance, and streamlining administrative processes for improved efficiency and customer satisfaction. Known for delivering impactful results and driving organizational success.
Overview
29
29
years of professional experience
Work History
Channel Program Manager
SYSPRO Americas
10.2019 - 01.2025
- Designed and launched a comprehensive Partner Program, fostering collaboration and growth with Channel Partners and Independent Software Vendors (ISVs)
- Worked closely with ISVs to integrate their solutions into the program, driving mutual success and expanding market reach
- Spearheaded the implementation of a recurring revenue model, ensuring sustainable growth and predictable revenue streams
- Provided strategic guidance and support to partners, enabling them to maximize their participation and profitability within the program
- Aligned partner initiatives with organizational objectives to deliver measurable business outcomes
- Skills: Communication, Networking, Strategic Planning
Strategic Partner Account Manager
SYSPRO Americas
01.2007 - 10.2019
- Fostered and maintained relationships with key strategic partners
- Identified whitespace opportunities in collaboration with partners, successfully introducing new product lines and driving increased market share
- Negotiated contracts and service agreements, ensuring compliance and mutual profitability while strengthening partnerships
- Analyzed partner performance data to develop and implement targeted improvement plans
- Conducted quarterly business reviews (QBRs) to align strategic objectives and goals, solidify trust, and ensure the success of long-term partnerships
Manager, Billing & Licensing
SYSPRO Americas
01.2000 - 12.2006
- Oversaw all billing and licensing operations, ensuring accuracy and compliance with internal and external regulations
- Led a team responsible for license provisioning, renewals, upgrades, and contract management
- Implemented billing automation systems, improving invoicing speed and reducing errors
- Collaborated with internal stakeholders, including finance and legal teams, to optimize the billing process and resolve discrepancies
- Monitored and analyzed licensing data to identify trends, forecast revenue, and support data-driven decision-making
- Streamlined license issuance and renewal processes, enhancing customer satisfaction and operational efficiency
Administration Manager
SYSPRO Americas
03.1996 - 01.2000
- Coordinated end-to-end software licensing processes, including renewals, upgrades, and compliance tracking
- Managed billing operations to guarantee timely invoicing, payment processing, and account reconciliation
- Designed and implemented systems for license provisioning, billing automation, and reporting, streamlining operations
- Partnered with internal teams to resolve customer inquiries and optimize licensing and billing processes
- Developed strategies to simplify pricing models, enhance transparency, and improve customer satisfaction
Education
Associate of Arts - Business Administration And Management
Orange Coast College
Costa Mesa, CA01.1997
Skills
- Partnership development
- Verbal and written communication
- Revenue growth
- Policy and procedure development
- Multi-operations management
- Strategic planning
Accomplishments
- Launched a Partner Program that increased partner engagement and revenue by 25%.
- Implemented a recurring revenue model, resulting in 20% growth in predictable revenue streams.
- Streamlined billing and licensing processes, reducing operational inefficiencies by 40%.
Honors & Awards
- 2024 CRN Women of the Channel, Recognized for exceptional leadership in driving channel success., The Channel Co. CRN, 01/01/24
- 2023 CRN Women of the Channel, Celebrated for leadership, innovation, and channel excellence., The Channel Co. CRN, 01/01/23
- 2023 SYSPRO Uplift & Life Award, Honored for impactful initiatives that foster growth and empower teams., SYSPRO, 01/01/23
- 2022 CRN Women of the Channel, Recognized for leadership and success within the channel ecosystem., The Channel Co. CRN, 01/01/22
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementPersonal development programsTeam Building / Company RetreatsTimeline
Channel Program Manager
SYSPRO Americas
10.2019 - 01.2025
Strategic Partner Account Manager
SYSPRO Americas
01.2007 - 10.2019
Manager, Billing & Licensing
SYSPRO Americas
01.2000 - 12.2006
Administration Manager
SYSPRO Americas
03.1996 - 01.2000
Associate of Arts - Business Administration And Management
Orange Coast College
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