Summary
Overview
Work History
Education
Skills
Resume
Languages
Timeline
Generic

Michelle Hughes

Sweetser,IN

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. I am a fast learner and committed to continuous, self-directed learning.

Skilled Collector with expertise in collections and success in improving accounts receivable functions and performance. Successfully applied recovery strategies and negotiated with account holders to cut outstanding debts and aged accounts. I am excited to bring talent to the team by offering opportunities for growth and advancement.

Ambitious Collector with more than [10] years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Highly adept at negotiating with customers and creating manageable repayment plans to reduce bad debt.

Veteran Collector] bringing 10-year background to growing collections agency. Expert in debt collections, repayment negotiations, and repayment plan development. Successful in managing escalated accounts and producing aging reports to cut down delinquent invoices.

Dependable Collections Specialist successful at meeting high productivity, quality, and performance standards. Efficient and competent professional.

Dependable Collector familiar with managing settlement, property recovery, and sales. Driven and resourceful professional specializing in [Type of assets]. Ready to apply [10] years of experience to a challenging new role with room for growth and advancement.

Fastidious Collector bringing over [10] years in accounts receivable and collections. Adept in reaching out to account holders by phone, mail, and email. Skilled in resolving collection issues, adjusting acc and correcting discrepancies or short payments.

Experienced Collections Specialist bringing 10-years of success in sales and service positions. I am eager to take on a new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.

Results-oriented Collector with 10 years of expertise in leading high-performing teams and developing scalable processes, facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. I am excited to bring my history of innovation and relationship-building skills to a growing organization.

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.

Competent Accounts Receivable Specialist bringing [10] years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment promptly.

Results-oriented Collections Specialist dedicated to exceeding goals and reducing company debt. I am an expert in [Area of expertise] and proficient in [Software].

Responsible Collections Specialist looking for position with increased responsibility. Proficient in [Industry] products, compliance requirements, and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments.

I am a Veteran Collector with more than 10 years of expertise in leading billing and collections functions within [Industry]. Successful in applying operational efficiency methodologies to drive collections operations and improve best practices. Brings transformative leadership and track record of innovation to growing organizations.

Skilled Collections Specialist offering 10 years of experience and a driven mentality. Persistent with customers and seasoned in overcoming objectives.

I am a Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning, and conflict resolution skills.

Professional in the financial services sector with extensive experience in managing and collecting overdue accounts. Recognized for achieving high recovery rates and maintaining positive relationships with clients. Known for collaborative teamwork and a results-driven approach, I adapt effectively to changing priorities and contributing to collective goals. My skills include negotiation, conflict resolution, and data management.

Professional with strong background in collections, prepared for this role. Adept at resolving outstanding debts and facilitating payments. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in negotiation, communication, and conflict resolution. Reliable, efficient, and results-driven with a keen eye for detail.

Diligent [Collector] with a strong background in managing collections and resolving outstanding accounts. Successfully negotiated payment plans and reduced delinquencies, demonstrating the ability to handle complex customer interactions. Proven track record in utilizing problem-solving and communication skills to achieve positive outcomes.

Experienced with managing and collecting outstanding accounts, ensuring timely payments and reducing delinquencies. Utilizes effective negotiation techniques to resolve payment issues and maintain client relationships. Track record of implementing strategic approaches to account management and achieving high recovery rates.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive.

I am a hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level [Collector] position. Ready to help the team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented [Job Title] with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.

Efficient billing professional with [Number] years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

Focused Billing Clerk with [Number] years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency.

Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.

Detail-oriented and methodical [Job Title] offering [Number] years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.

Confident Biller with great [Type] skills and more than [Number] years of experience. Effective team player known for reliability and quick work. Dedicated to accuracy and efficiency.

Detail-oriented [Job Title] with [Number] years of experience. Well-versed in using [Software] and learning new skills with ease and efficiency. Dedicated to exceeding goals and maintaining positive attitude.

Billing professional prepared for role requiring meticulous attention to detail and thorough knowledge of medical coding. Proven ability to ensure accurate invoicing and manage complex billing cycles. Focused on team collaboration and adaptability, with reliable competency in claims resolution and patient communication.

Qualified Biller with strong background in medical billing and claims processing. Effectively managed accounts receivable and resolved discrepancies to ensure timely payments. Demonstrated expertise in utilizing billing software and maintaining accurate patient records.

Professional billing expert with proven track record in financial accuracy and efficiency. Skilled in managing invoicing, reconciliations, and payment processing with focus on compliance and timeliness. Strong collaborative abilities and adaptability ensure effective teamwork and optimal results. Known for reliability, adaptability, and results-driven approach.

Experienced with medical billing and claims processing, ensuring accurate and timely submissions. Utilizes billing software to maintain precise patient records and manage accounts receivable. Knowledge of industry regulations, aiding in efficient and compliant billing practices.

Overview

12
12
years of professional experience

Work History

Biller/Collector

Marion General Hospital
10.2016 - 09.2025
  • Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
  • Kept all patient information secure and confidential.
  • Executed billing tasks and recorded information in company databases.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Biller

Missing Piece and Consulting Solutions
04.2019 - 09.2019
  • Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
  • Kept all patient information secure and confidential.
  • Executed billing tasks and recorded information in company databases.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Determined proper codes for medical records and patient services.
  • Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
  • Conducted regular audits of billing records, identifying issues and implementing corrective actions.
  • Followed up with appropriate parties to obtain prompt payments.
  • Reduced billing errors by implementing strict policies and systematic procedures.
  • Enhanced team productivity by providing training on new billing software and processes.
  • Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
  • Generated detailed financial reports for management review, highlighting trends and potential areas for improvement.
  • Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.

Collector

PMB
09.2018 - 03.2019
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Trained new team members on scripts, company services, and collection strategies.
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.

Collector

Parkview Hospital
01.2014 - 10.2016
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Maintained high volume of calls and met demands of busy and productive group. Managed approximately 60 accounts including emails and incoming calls, faxes along with mail. per day.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Trained new team members on scripts, company services, and collection strategies.
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Evaluated, researched and resolved discrepancies.
  • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
  • Enhanced company reputation by professionally handling sensitive financial matters.
  • Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
  • Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Utilized various software programs to efficiently manage account information and track progress towards collection goals.
  • Proactively identified opportunities for improvements in the collections process, sharing insights and suggestions with management to support continuous growth and development.
  • Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
  • Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
  • Increased recovery rates with consistent follow-up on overdue accounts.
  • Negotiated to collect balance in full.
  • Performed detailed account audits to identify discrepancies or inconsistencies that may have been hindering the collections process.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Processed payments and applied to customer balances.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Prepared and submitted legal documents to initiate court proceedings.
  • Collaborated with Team on Group projects when a Major problem had arose. This would help ensure that monthly goals would be obtainable if everyone worked to resolve a critical problem all at once.

Education

Concentration in Customer Service - Healthcare

Ivy Tech Community College
Fort Wayne, IN
06-2015

High School Diploma -

Homestead High School
Fort Wayne, IN
06-1984

Skills

  • Billing
  • Regulatory compliance
  • Conflict management
  • Insurance billing procedures
  • Dispute resolution
  • Financial management
  • Insurance company billing
  • Patient information management
  • Research and due diligence
  • Customer service
  • Problem-solving
  • Attention
  • Insurance verification
  • Patient account management
  • Collections
  • Client relationship management
  • Conflict resolution
  • Analytical thinking
  • Account reconciliation
  • Accounts receivable management
  • Month-end closing procedures
  • Record organization and review
  • Revenue cycle management
  • Data research
  • Record preparation
  • Report generation
  • Medical coding
  • Medical billing and collections
  • Collection practices
  • Insurance confirmation
  • Medical transport billing
  • Business operations support
  • Monthly billing managemen
  • Accounts receivable expertise
  • Billing dispute resolution
  • Billing cycle management
  • Statement processing
  • Work coordination
  • Account updating
  • General accounting
  • Customer account management
  • Management accounting
  • Time management
  • Problem-solving abilities
  • Teamwork
  • Teamwork and collaboration
  • Reliability
  • Multitasking Abilities
  • Excellent communication
  • Data entry proficiency
  • Variance analysis
  • File management
  • Multitasking

Resume

09/03/24, michelle's resume revised 2024.pdf, 09/03/24

Languages

Spanish
Limited Working

Timeline

Biller

Missing Piece and Consulting Solutions
04.2019 - 09.2019

Collector

PMB
09.2018 - 03.2019

Biller/Collector

Marion General Hospital
10.2016 - 09.2025

Collector

Parkview Hospital
01.2014 - 10.2016

Concentration in Customer Service - Healthcare

Ivy Tech Community College

High School Diploma -

Homestead High School
Michelle Hughes