Michelle Hume
Edgerton,MO
Summary
Resume Objective: To obtain a growth-oriented position where I can learn new skills that utilizes both my attention to detail and my ability to organize people and systems to accomplish a mutual goal. I love problem solving and communicating with a team to bring about a positive experience for both customers and internal stakeholders.
Overview
14
14
years of professional experience
Work History
Claims Specialist
EShipping
01.2022 - Current
- Files claims with carriers and insurance companies to recoup losses.
- Works with Account Managers to get customers outstanding claims payments.
- Resolve customer complaints with Account Managers and internal teams.
- Works with eShipping Distribution to resolve issues leading to damage claims.
- Created SOP to file claims with our new insurance company.
- Works with insurance companies to determine causes for discrepancies in settlement amounts.
- Created reports to track open claims.
Property Manager/Treasurer
Edgerton Villas
09.2009 - Current
- Recruits new members for the Board of Directors.
- Works with Board of Directors to determine continuous improvement projects and submit proposals: Determine how to fund the project, collect bids for material and labor, staying within project budget while balancing cost and quality, and work with tenants minimize disruption.
- Provides financial reporting to the Board of Directors.
- Manages daily operations: Responsible for maintaining occupancy, managing tenant complaints, managing lease violations, collecting rent, paying vendors, and overseeing regular and emergency maintenance.
- Works with contractors and vendors while maintaining tenant satisfaction during supply issues and contractor delays.
Accounts Receivable Specialist
EShipping
07.2017 - 01.2022
- Worked with assigned customer contacts to determine causes of unpaid invoices and bring accounts into good standing.
- Researched charges and payments to explain charges to customers and determine proper payment application.
- Levied late fees and negotiating payment plans with customers.
- Worked with internal teams to resolve operational issues and restore customer satisfaction.
- Educated customers about invoice discrepancies and how they can be avoided and eShipping Policies and Procedures.
Financial Operations Specialist
EShipping
10.2016 - 07.2017
- Matched carrier invoices to customer BOLs.
- Audited carrier charges for assigned customers.
- Audited carrier pricing.
- Audited additional accessorials.
- Read carrier pricing agreements.
- Applied customer markups.
- Collected PODs from carriers to complete customer invoice packets.
Education
Bachelor of Arts - Communication and Sociology
Southwest Baptist University
05.1990
Skills
- Microsoft Office Suite, GreatPlains, Dynamics CRM, DeskPro, MyEZClaim (Claims Team Software), LoadSure (Insurance Company's System), eShipManager (Proprietary eShipping Software)
- In-Depth Research
- Customer/Internal Stakeholder Communication
- Customer/Vendor Negotiation and De-escalation
Timeline
Claims Specialist
EShipping
01.2022 - Current
Accounts Receivable Specialist
EShipping
07.2017 - 01.2022
Financial Operations Specialist
EShipping
10.2016 - 07.2017
Property Manager/Treasurer
Edgerton Villas
09.2009 - Current
Bachelor of Arts - Communication and Sociology
Southwest Baptist University
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