Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Humphrey

Durant,OK

Summary

Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills. Energetic leader promotes 11 years of industry experience with superior record of accomplishment. Ambitious and highly motivated Treatment Coordinator surpasses demanding objectives and achieves or exceeds set goals. Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients. Talented Dental Assistant with 11 years of experience working with dental staff to treat patients. Skilled at taking dental x-rays, preparing dental impressions and assisting dental hygienists and dentists. Expert at creating and maintaining clean and sterile environments. Effective Scheduling Coordinator promoting more than 11 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company. Driven Treatment Coordinator offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.

Overview

18
18
years of professional experience

Work History

Chairside Assistant, Scheduling Coordinator, Treat

Courtright Orthodontics
08.2015 - Current
  • Reviewed production specifications.
  • Developed and implemented scheduling policies.
  • Set up ALL appointments with patients/parents.
  • Scheduled procedures, and appointments for 30-70 patients daily.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Helped Dr. & team to complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted dentists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Created dental impressions used for diagnostics.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Acted as main point of contact for patients, doctor and dental staff by closely reviewing medical charts and maintaining high levels of communication.
  • Delivered excellent patient experiences and direct care.
  • Worked with patients to schedule appointments.
  • Educated patients by explaining preparation instructions for upcoming procedures.
  • Worked with patients and families to develop future plans and discuss care actions.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Met with patients and families to discuss care and plan of action for future.
  • Facilitated communication between dentists.

Table Games Dealer / Supervisor

Choctaw Casino / Resort Durant
08.2012 - 08.2015
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Monitored chips purchases, table inventories and player win ratios.
  • Oversaw area games to maintain security and compliance.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Trained, supervised and evaluated workers.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Performed paperwork required for monetary transactions.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Contacted security department to discuss potential or confirmed illegal activities and cheating.
  • Established and maintained banks and table bet limits for each supervised game.
  • Observed players for signs of cheating, notifying security staff of discovered evidence.
  • Enforced safety rules and removed safety hazards while monitoring gaming floors.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
  • Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
  • Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
  • Orchestrated staffing to support adequate disposition of dealers at monitored tables.
  • Monitored patrons for signs of compulsive gambling.

Orthodontic Assistant / Office Manager

Dr. Carol Edwards DDS
01.2004 - 09.2008
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Optimized office schedule to balance team workloads, group productivity and financial targets.
  • Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
  • X-Rays
  • Lab Work

Front Office Receptionist

Dr. Rajesh Narula / Nephrology And Hypertension
05.2002 - 10.2002
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Interacted with customers by phone, email or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Increased productivity by cleaning and organizing supplies.
  • Received and routed business correspondence to correct departments and staff members.

Waitress, Hostess, Cashier

Alvarado's Mexican Restaurant
05.2000 - 05.2002
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Answered customer questions about hours, seating and menu information.
  • Checked and restocked server areas and organized and got change for front counter.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations and communicated changes to guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Used cash registers and credit card machines to cash out customers.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collected and authorized payments of guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Waitress, Hostess, Cashier

Rib Crib BBQ
09.1999 - 05.2000
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Answered customer questions about hours, seating and menu information.
  • Checked and restocked server areas and organized and got change for front counter.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Documented reservations and communicated changes to guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collected and authorized payments of guests.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered questions about store policies and addressed customer concerns.
  • Inspected dishes and utensils for cleanliness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

High School Diploma -

Westmoore High School
Oklahoma City, OK
05.2002

Skills

  • Postoperative Care Instructions
  • Taking Medical and Dental Histories
  • Patient Care Standards
  • Procedure Support
  • Advising Patients
  • Disinfection and Sterilization
  • Universal Precautions
  • Treatment Room Preparation
  • Advising and Educating Patients
  • Instrument Tray Preparation
  • Medical Charting
  • Oral Hygiene Techniques
  • Dental Examination
  • Compliance Training
  • Emergency Dental Care
  • Cast Mounting
  • Hygiene Practices
  • Occlusal Registrations
  • Oral Health Assessments
  • Patient Safety
  • Preliminary Impressions
  • Rapport Development
  • Patient Diagnosis
  • Equipment and Instrument Sterilizatoin
  • Infection Control Proficiency
  • Critical Thinking
  • Individualized Care Plans
  • Patient Intake Procedures
  • Disinfecting Rooms and Equipment
  • Dental Supply Inventory
  • Patient Data Gathering
  • Administrative Duties
  • Patient Treatment
  • Dental Staff Assistance
  • Team Meetings
  • Patient Schedule Management
  • Digital Radiographs
  • Safety Practices
  • Taking X-Rays
  • Emergency Situations
  • Preventative Maintenance
  • Impression Taking
  • Addressing Patient Inquiries
  • Clerical Support
  • Study Cast Polishing
  • Office Supplies and Inventory
  • Payment Collection
  • Personable Communication
  • Autoclave Operation
  • Cement Removal
  • Space Maintainers
  • Data Verification
  • Composite Materials

Timeline

Chairside Assistant, Scheduling Coordinator, Treat

Courtright Orthodontics
08.2015 - Current

Table Games Dealer / Supervisor

Choctaw Casino / Resort Durant
08.2012 - 08.2015

Orthodontic Assistant / Office Manager

Dr. Carol Edwards DDS
01.2004 - 09.2008

Front Office Receptionist

Dr. Rajesh Narula / Nephrology And Hypertension
05.2002 - 10.2002

Waitress, Hostess, Cashier

Alvarado's Mexican Restaurant
05.2000 - 05.2002

Waitress, Hostess, Cashier

Rib Crib BBQ
09.1999 - 05.2000

High School Diploma -

Westmoore High School

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Michelle Humphrey