Michelle HUPFER
Conway,AR
Summary
I am a motivated worker with a warm welcoming personality with 27 years experience in the hospitality field. I have worked for establishments like Walt Disney World, fine dining steak houses, catering companies, coffee shops and breweries. I also have experience in retail management. I am upbeat, friendly, and great at anticipating customer needs to facilitate enjoyable experiences. I have a versatile background in hospitality which helps to be able to adapt situations,circumstances and people easily.
Overview
27
27
years of professional experience
Work History
Bartender/Head Cocktail Server
Fairview Inn
04.2023 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bud Tender
The High Expedition
05.2017 - 09.2019
- As a Budtender, my responsibilities included opening and closing the store, nightly inventory, and closing daily sales reports
- I also had extensive knowledge of the product that would help customers suffering from Anxiety, Severe Pain, and Cancer patients/survivors looking for alternative medicine to help with their ailments
- I had many returning clients, only wanting me to take care of them because of my knowledge and how I cared for them. Utilized strong interpersonal skills to build rapport with customers, establishing trust and as a knowledgeable resource on cannabis products.
Manager, Server, Bartender
Denali Brew Pub/Denali Brewing
03.2012 - 01.2017
- Responsibilities included serving, customer service, retail sales, merchandise management, cash handling, and opening and closing duties
- In this position, customer service was always the top priority
- My style of service changed from table to table
- We had customers from around the world visit us, which meant each experience with each customer was always different, and you had to be able to adjust your service to their needs and wants
- At Denali Brewing my responsibilities included ordering and management of apparel, working with governmental agencies for approval of new products, managing the spent grain program, maintaining first aid and safety supplies, handling daily tasting room deposits, customer service, Tasting Room staff management, scheduling and daily opening and closing duties
Education
Associate of Science - Human Services
05.2026
- Honor Roll Fall/Spring Semester 2020-2023
- Dean's List Fall/Spring Semester 2020-2023
- Matsu Health Foundation Scholarship two time recipant
- 3.8 GPA
Skills
- Extensive experience in verbal and written communication with clients, vendors, and team members
- Experience in creating and delivering presentations, preparing and responding to business correspondence
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Engaging personality
References
Available upon request.
Timeline
Bartender/Head Cocktail Server - Fairview Inn
04.2023 - 09.2023
Bud Tender - The High Expedition
05.2017 - 09.2019
Manager, Server, Bartender - Denali Brew Pub/Denali Brewing
03.2012 - 01.2017
University of Alaska Anchorage - Associate of Science, Human Services
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