Michelle Hurley
Berea
Summary
Dynamic professional with a strong background in customer service and attention to detail, honed at Sweet Kiddles Flexible Childcare Center. Proven ability to enhance children's social skills through engaging activities while ensuring efficient front desk operations. Skilled in issue handling and time management, fostering a nurturing environment for both children and families.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist and Lead Infant Teacher
Sweet Kiddles Flexible Childcare Center
01.2022 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes for families.
- Assisted with parent inquiries, providing clear information about programs and policies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Fostered a nurturing environment promoting social, emotional, and cognitive growth among children.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Contributed to improved program quality by participating in professional development workshops and training sessions.
School Bus Driver
Brunswick City Schools
10.2018 - 08.2022
- Ensured student safety during daily transportation by conducting pre-trip inspections and adhering to traffic regulations.
- Maintained accurate records of student ridership and transportation schedules for operational efficiency.
- Communicated effectively with parents, school officials, and students regarding transportation issues and updates.
- Monitored student behavior on the bus to promote a safe and respectful environment during transit.
Home Health Aide
Promed Healthcare
08.2021 - 12.2021
- Provided compassionate personal care to clients, ensuring comfort and dignity during daily activities.
- Assisted with medication administration, maintaining accurate records for compliance and safety.
- Monitored vital signs and reported changes to healthcare professionals, facilitating timely interventions.
- Developed individualized care plans in collaboration with families and healthcare teams to enhance quality of life.
- Provided mobility assistance such as walking and regular exercising.
Education
Certificate - Diagnostic Medical Sonographer
Sanford Brown College
Middleburg Heights, OH06-2011
High School Diploma -
Brunswick High School
Brunswick, OH06-2007
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Issue handling
Timeline
Front Desk Receptionist and Lead Infant Teacher
Sweet Kiddles Flexible Childcare Center
01.2022 - Current
Home Health Aide
Promed Healthcare
08.2021 - 12.2021
School Bus Driver
Brunswick City Schools
10.2018 - 08.2022
Certificate - Diagnostic Medical Sonographer
Sanford Brown College
High School Diploma -
Brunswick High School
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