Michelle Hyndman
New York,N.Y.
Summary
Utilizing exceptional communication skills and a passion for excellent customer service, I have a proven track record of delivering outstanding customer experiences. Skilled in building strong relationships and resolving issues efficiently, adaptability to fast-paced environments and collaboration with diverse teams consistently exceed customer expectations. Seeking an opportunity to contribute expertise in delivering exceptional service and driving customer satisfaction within a dynamic organization.
Overview
23
23
years of professional experience
Work History
Sales Associate
Target
09.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Service Specialist
American Museum of Natural History
07.2004 - Current
- Greet Customers entering the store to ascertain what the customer needs
- Respond to customer inquiries, solve problems and provide product information
- Effectively communicate with sales and administrative teams
- Ensure superior customer experience by addressing customer concerns
- Maintain cleanliness and presentation of the shop floor
- Participate in physical inventory counts every time period
- Replenish supplies, items and other materials
- Developed a reputation as an efficient cashier and service provider with high levels of accuracy
- Dedicated to continually improving sales abilities and product knowledge
- Recipient of multiple positive reviews in relation to excellent customer service
- Earned management trust by opening and closing out registers
Teacher's Aide in Childhood Education
YMCA
09.2001 - 06.2008
- Promoted good behavior by using positive reinforcement
- Promoted language development skills through reading and writing
- Assisted with homework, assignments and arts and crafts
- Communicated regularly with parents about daily activities and behaviors
Education
High School Diploma -
Lowell High School
QueensSkills
- Customer service
- Sales
- Cash register
- Goal-oriented
- People-oriented
- Excellent communication skills
Timeline
Sales Associate
Target
09.2021 - Current
Customer Service Specialist
American Museum of Natural History
07.2004 - Current
Teacher's Aide in Childhood Education
YMCA
09.2001 - 06.2008
High School Diploma -
Lowell High School
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