Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Michelle Inda

Boston,MA

Summary

Experienced in requirements gathering, analysis, and documentation. Adept at leveraging hands-on knowledge of Agile SCRUM methodologies with an acuity for translating requirements into solutions. Capacity for communication, collaboration, and leadership, establishing relationships across organizational hierarchies and engaging stakeholders to facilitate overall objectives.

Overview

12
12
years of professional experience

Work History

Scrum Master/ Release Manager

MassMutual
12.2021 - 05.2024
  • Improved team efficiency by implementing Agile and Scrum methodologies for project management.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
  • Managed product backlog effectively, prioritizing high-value items for faster completion.
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Implemented continuous improvement initiatives through regular retrospective meetings with the team.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
  • Streamlined release processes through close coordination between development teams and operations staff.
  • Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
  • Monitored and tracked project progress to support timely completion.
  • Led cross-functional teams to successfully complete IT projects.
  • Resolved staff conflicts and identified potential areas of improvement.
  • Wrote, updated and maintained project documentation.
  • Coordinated scheduled releases and updates.

Principal Agile Project Manager

Staples
08.2015 - 07.2020
  • Mentored six teams on Agile Practices and worked closely with Product Manager and Dev Managers
  • Aligned with Product Owners on grooming the product backlog using Jira
  • Facilitating planning, stand up, Grooming, demo, and retrospective meetings
  • Identified, resolved, and removed impediments
  • Led full stack, cross functional Mobile teams to deliver traditional Native iOS and Android Apps
  • Propelled daily standup meetings, sprint reviews, retrospectives, sprint and release planning, demos, and other scrum related meetings for six teams (iOS, Android, mobile Web, Global Omni, Platform and CICD)
  • Orchestrated details of multi-party demonstrations in-house and off-site
  • Enabled PI planning using SAFE
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed project status updates to stakeholders and executive management.

Operations Manager

Staples
05.2012 - 08.2015
  • Managed Staples Corporate Cambridge office with 50 employees, organizing and coordinating office operations and procedures to ensure organizational effectiveness and efficiency
  • Designed and implemented office policies
  • Reviewed and approved supply requisitions
  • Liaised with other agencies, organizations, and groups
  • Planned and implemented office systems, layout, and equipment procurement
  • Coordinated accounting with Invoicing, paid bills, and maintained and replenished inventory
  • Prepared expense reports and ordered any supplies needed
  • Administered multi-party conference calls, including setting up on-line demonstrations, in-house
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Reported issues to higher management with great detail.

Education

Bachelor of Science (B.S.) - Marketing Communications, Advertising, and Public Relations

Emerson College
Boston, MA

Bachelor Of Science - Operations Management

Southern New Hampshire University
Hooksett, NH

Skills

  • Strategic Planning and Development
  • Project Management
  • Resource Optimization
  • Budgeting
  • Analysis
  • Organizational Skills
  • Risk Assessment and Mitigation
  • Agile Methodology
  • Documentation and Reporting

Additional Information

Windows O/S, Microsoft (MS) Word, Excel, PowerPoint, Jira, Confluence, Teams

Timeline

Scrum Master/ Release Manager

MassMutual
12.2021 - 05.2024

Principal Agile Project Manager

Staples
08.2015 - 07.2020

Operations Manager

Staples
05.2012 - 08.2015

Bachelor of Science (B.S.) - Marketing Communications, Advertising, and Public Relations

Emerson College

Bachelor Of Science - Operations Management

Southern New Hampshire University

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Michelle Inda