Michelle Inman

• Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
• Helped customers find specific products, answering questions and offering advice.
• Troubleshot and resolved issues with cash registers, card scanners and printers.
• Assisted customers with account updates, new service additions and promotional offers.
• Drove sales and add-on purchases by promoting specific item options to customers.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
• Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
• Welcomed customers, offering assistance to help find necessary store items.
• Processed customer payments quickly and returned exact change and receipts.

• Set schedules and delegated assignments based on team member strengths to optimize coverage and service levels.
• Coached and developed store associates through formal and informal interactions.
• Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
• Encouraged professional growth and talent development in associates to increase performance in all areas.
• Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
• Processed credit and debit card payments and returned the proper change for cash purchases.
• Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others.
• Mentored the team on effective upselling and cross-selling techniques.
• Addressed customer issues to ensure swift and successful resolution.
• Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
• Completed frequent walk-throughs and directed team members to correct any issue impacting store appearance or professionalism.
• Ensured proper organization of store, responded to customer complaints and answered questions quickly.
• Motivated and inspired employees to achieve high performance.
• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
• Washed and sanitized dishes after every use to protect customers.
• Used correct cleaning and sanitizing techniques on surfaces, tools and equipment.
• Planned menus, purchased supplies and coordinated the inventory.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

• Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
• Worked as a team member to provide the highest level of service to customers.
• Built and maintained effective relationships with peers and upper management.
• Processed all sales transactions accurately and in a timely fashion.
• Offered direction and gave constructive feedback to motivate team members.
• Maintained friendly and professional customer interactions.

As general manager I am accountable for the total financial function of the store to maximize its profitability.  I am responsible for accurate accounting of sales receipts, payables, payroll.  I develop new associates by providing extensive, hands-on training as it relates to new employee orientation, safety, customer service and performance standards.  As general manager, my duties include promoting employee recognition and making recommendations for advancement.   Responsible for merchandise pricing, product mix and establishing a solid working relationship with vendors.  Coach, discipline, and terminate according to company policy.  Perform inventory counts, cash drawer audits, and reconciliations.  Drive store sales through promotions, and incentive contests.

Directly involved with hiring employees, and maintaining compliance with the wage schedule.   Perform quarterly and yearly appraisals.  Conduct daily visual inspection of the site to ensure that it offers a pleasant and welcome appearance to customers.  Flexible in working a variety of shifts.

As assistant general manager I was accountable to the general manager for the financial function of the store to maximize its profitability.  Responsible for accurate accounting of sales receipts, payables, payroll.  I assisted in developing new associates by providing extensive, hands-on training as it relates to new employee orientation, safety, customer service and performance standards.  As assistant general manager, my duties include promoting employee recognition and making recommendations for advancement.   Responsible to the general manager for merchandise pricing, product mix and establishing a solid working relationship with vendors.  I coached, and recommended termination according to company policy.  Performed inventory counts, cash drawer audits, and reconciliations.  Drove store sales through promotions, and incentive contests.
Directly assisted with hiring employees, and maintained compliance with the wage schedule.  Conducted appraisals of employees, both quarterly and yearly.  At the direction of the general manager, I worked all shifts as needed.

As Team Leader, I assisted in all facets of the store operation, as well as filled in as cashier whenever necessary.  My duties included training and directing other cashiers and encouraging them to improved performance.  I balanced cash and made certain to verify receipts.  Helped with inventories and counts to monitor product line quantities. Transported merchandise to sales areas  and placed on shelves according to company procedures.  Informed managers of issues with loss prevention and security.  Maintained store areas in a neat and clean fashion for a professional appeal.  Processed all sales transactions accurately and in a timely fashion.  Communicated information to customers about product quality, value and style.  Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.

Operated cash register with proficiency.  Answered customer quests, provided store information and escorted to desired store areas.  Worked overtime shifts during busy periods.  Cleaned and straightened work area.  Informed managers of issues with loss prevention and security.  Bagged merchandise by following standard procedures.  Unboxed new merchandise.  Provided professional and courteous service at all times.  Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.  Received and processed cash and credit payments for in-store purchases.  Kept an eye on building premises for loss prevention and security purposes.  Was promoted to Cashier III in October of 2015, but in less than a month I was promoted to Lead Cashier.

Monitored clients' progress to report necessary changes.  Maintained a clean and well-organized environment to promote client happiness and safety.  Developed strong and trusting rapport with each client to facilitate best care possible.  Administered all necessary medications as directed by care plan.  Supervised frequent activities such as medication and personal hygiene to ensure safety.   Worked to improve patient outlook and daily living through compassionate care.  Assisted disabled individuals to foster independence while still closely monitoring safety.  Maintained patient charts and confidential files.  Assisted patients with multiple chronic diagnoses, including COPD and asthma.  Oversaw implementation of patient management plans.  Assisted patients with healing and recovery after surgery.