Michelle Page
Summary
Reliable and hardworking bartender works autonomously or in teams to serve over 100 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities
Overview
9
9
years of professional experience
Work History
Lead Closing Bartender
Pourhouse Cocktail Lounge
Bullhead City, AZ
06.2022 - 05.2024
- Responsible of handling cash for transactions
- Responsible of nightly clean up and lock down of the bar
- In charge of nightly/weekend specials
- Worked with the manager and local artists to create a weekend entertainment schedule
- Stocked the bar with fresh cut fruit
- Resolve and deescalate issues with guests, and staff
- Address intoxicated guests.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Food & Beverage Assistant Manager
Brew Brothers
Laughlin, NV
07.2021 - 05.2022
- Develop employees by providing ongoing feedback, establishing performance expectations and conducting performance reviews
- Process customer complaints patiently
- Created schedules for employees
- Inspect dishes before they were served
- Collaborated with chefs to ensure quality of food served meets established standards.
- Monitored inventory of food items and supplies, placing orders as needed.
- Provided feedback to kitchen staff on customer preferences and suggestions.
- Maintained records of sales transactions, including cash receipts and credit card payments.
- Ensured that all guests received prompt attention and excellent service in a professional manner.
- Conducted weekly meetings with employees to discuss upcoming events or changes within the restaurant industry.
- Resolved customer complaints promptly, efficiently, courteously and professionally.
- Organized catering services for private functions such as weddings or corporate events.
- Oversaw hiring processes for new Food and Beverage personnel, ensuring successful onboarding.
- Developed strategies to maximize profits while controlling labor costs within budget parameters.
- Implemented cost-saving measures without compromising quality of products or services provided.
- Coordinated with other departments such as housekeeping or maintenance to ensure smooth operation of the restaurant.
- Ensured adherence to safety guidelines related to handling hazardous materials and equipment used in food production.
- Maintained a clean working environment by delegating cleaning tasks among team members according to their job descriptions.
- Prepared reports on employee performance evaluations, attendance records and disciplinary actions taken when necessary.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Assist Food & Beverage Manager with establishing short and long term strategic plans for outlets
- Place Orders for food and Beverage as needed
- Create & Nurture culture: develop, encourage, and model a fun, positive, family-style work environment
- Keep Team on task with positive reinforcement.
- Developed menus for special events and daily operations, ensuring compliance with health regulations.
- Supervised and trained staff in food and beverage service standards, procedures and regulations.
Bartender
Eye Candy Saloon
Sturgis, SD
08.2018 - 08.2021
- Implemented special events to boost customer numbers and profits
- Confirmed customer’s ages’ for alcohol service and discontinued service to intoxicated guests
- Poured wine, beer, cocktails for patrons
- Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes
- Closely monitored customer’s intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
Bartender/ Shift-Lead Manager
Buffalo Wild Wings
Prescott Valley, AZ
07.2020 - 07.2021
- Supervised of guest service areas before, during, and after service
- Analyze and resolve work problems or assist employees in problem solving
- Placed weekly liquor orders and performed weekly liquor counts maintaining adequate inventory
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele
- Monitored daily side worksheets to keep staff members on task
- Maintained training and certificates for corporate standards
- Traveled between work locations when needed.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Lead Bartender
Saltgrass Steakhouse
Laughlin, NV
07.2015 - 05.2020
- Talked easily to patrons to build rapport and earn repeat business
- Met consistent standards for monthly sales reports
- Operated Cash register and Point of Sale (POS) and made propper change for cash transactions
- Met customer, business operations and server needs with minimal errors or delays
- Stocked bar with beer, wine, and liquor and related supplies
- Recommended food and drinks to patrons based on preferences, pairings, and special promotions
- Monitored patron alcohol consumption to encourage safety.
Cocktail Server/Bartender
Henry’s Pub
San Diego, CA
- Greeted customers, answered questions, and recommended specials, wine and desserts to increase sales
- Operated POS terminals to input orders, split bills, and calculate totals
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
Skills
- Excellent communication skills
- Strong attention to detail
- Strong interpersonal and customer service skills
- Superior problem solving and organization skills
- Extensive knowledge in spirits, beer, wine & cocktails
- Excellent knowledge of food and beverage
- Highly responsible and reliable
- Strong leadership skills with ability to interact professionally with individuals at all levels, both internally and externally
- Ability to absorb and retain information quickly
- Suggestive Selling
- Food Service
- Strategic Planning
- Expense Tracking
- Business Administration
- Time Management
- Schedule Preparation
- Negotiation
- Staff Training and Development
- Team Leadership
- Budget Control
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Sales management
References
- Sarah Empsom, 928-278-9853
- Elizabeth Mahoney, 253-866-2201
- Christi Theadoris, 928-542-8819
Timeline
Lead Closing Bartender
Pourhouse Cocktail Lounge
06.2022 - 05.2024
Food & Beverage Assistant Manager
Brew Brothers
07.2021 - 05.2022
Bartender/ Shift-Lead Manager
Buffalo Wild Wings
07.2020 - 07.2021
Bartender
Eye Candy Saloon
08.2018 - 08.2021
Lead Bartender
Saltgrass Steakhouse
07.2015 - 05.2020
Cocktail Server/Bartender
Henry’s Pub