Michelle Isaac
Hollywood,FL
Summary
Results-driven accounts receivable specialist with extensive experience in financial services, collections, and customer care management. Expertise in credit and collections techniques, combined with strong analytical skills. has led to significant improvements in workflow efficiencies while upholding exceptional customer service standards, known for adept problem-solving abilities that enhance operational performance across diverse industries.
Overview
23
23
years of professional experience
Work History
Medical Collection Specialist
Advanced Recovery Systems
01.2023 - Current
- Expert in managing claims from billing to resolution, optimizing efficiency
- Specialized in Denial and Appeal Management for all payers’ claims
- Proactively identified and corrected EOB errors, rejections, and denials
- Conducted thorough reviews of payer remittance advice, minimizing financial discrepancies
- Collaborated effectively to resolve payment issues with insurance carriers
- Support RCM manager and practice management in researching issues related to services and payer requirements
Collections Team Lead
Mednax Health Care Solutions
02.2019 - 12.2022
- Resolves claims, processes denials, and maintains detailed records
- Initiates engagement with patients to update records and obtain COB data.
- Monitored customer account activities to identify delinquent accounts and initiate collection efforts.
- Conducted regular reviews with team members to ensure quality assurance standards were met.
- Managed high-volume call lists to contact debtors and secure payments.
Wellness Consultant and Nutrition Specialist
Remedy4Wellness
01.2013 - 11.2021
- Dedicated Wellness Coach with a proven ability to guide clients in meeting dietary and fitness goals
- Skilled in effective communication, issue resolution, and cultivating mutual understanding
- Develops customized health plans to stimulate client engagement and excitement
- Passionate about promoting healthy lifestyles and weight loss techniques for enhanced overall well-being
- Conduct a comprehensive evaluation of member’s health status and risk with use of clinical tools and information along with data review
- By assimilating health assessment data analysis, they will establish a plan of care based on member’s health status, risks, education level, and support needs
- Motivational interviewing engagement and promote lifestyle and behavior changes to achieve optimum level of health
- Utilizing interviewing and active listening skills you will provide coaching and support to empower the members to make ongoing independent healthy lifestyle choices
- Develop and monitors established plans of care, in collaboration with the members to meet the members’ goals
- Proficient in preparing vegan and vegetarian cuisine with a focus on animal product-free options
Title Clerk
South Broward Tag Agency
06.2017 - 04.2019
- Adhered to company policies and procedures
- Demonstrated superior communication and organizational skills
- Processed registrations and titles for consumers and business customers
- Thrived in a fast-paced, high-volume environment
Admissions Advisor
Institute for Integrative Nutrition
10.2016 - 03.2017
- Increased visibility and enrollment in the virtual health coach program
- Conducted recruitment research to enhance institutional profile
- Managed outbound/inbound communication, averaging 100 calls daily
- Advised students on classes and maintained post-enrollment contact
- Applied dynamic sales strategies for top-performing student recruitment
- Proficient in admissions documentation and student support
Senior Personal Banker
Bank of America
02.2002 - 06.2012
- Processed client accounts, prioritizing top-notch customer service
- Increased branch loan processing volume
- Sold various loans, offering recommendations as needed
- Ensured compliance with loan policies and audit guidelines
- Achieved sales targets through strategic promotion of bank products
- Identified and presented to prospective clients
- Managed consumer and mortgage loan applications
- Exceeded sales quotas consistently through cross-selling
- Handled cash, check, and charge transactions efficiently
- Promptly resolved customer complaints
- Maintained accurate non-monetary records
- Provided clients with information on consumer and business products
- Efficiently managed check cashing and currency sorting
Education
Master’s degree - health administration
University of Phoenix
12.2023
Bachelor of Science - Business Management
University of Phoenix
01.2017
Holistic Health Coach -
Institute for Integrative Nutrition
01.2017
Natural Health consultant -
Stratford Career Institute
01.2015
High School -
Nova High School
01.1993
Skills
- Accurate Data Management
- Proactive Engagement
- Strong negotiation skills
- Results-Driven
- Empathy and tactfulness
- Resilient Problem-Solving
References
References available upon request.
Timeline
Medical Collection Specialist
Advanced Recovery Systems
01.2023 - Current
Collections Team Lead
Mednax Health Care Solutions
02.2019 - 12.2022
Title Clerk
South Broward Tag Agency
06.2017 - 04.2019
Admissions Advisor
Institute for Integrative Nutrition
10.2016 - 03.2017
Wellness Consultant and Nutrition Specialist
Remedy4Wellness
01.2013 - 11.2021
Senior Personal Banker
Bank of America
02.2002 - 06.2012
Master’s degree - health administration
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
Holistic Health Coach -
Institute for Integrative Nutrition
Natural Health consultant -
Stratford Career Institute
High School -
Nova High School
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