Michelle Isaac
Hollywood,FL
Summary
Seasoned accounts receivable specialist with a solid background in financial services and healthcare collections. Excels in improving collection processes and customer service standards through effective credit and collections techniques and strong analytical skills. Demonstrates exceptional problem-solving abilities to enhance operational efficiency across various industries. Adept at maintaining empathy and tactfulness in customer interactions, ensuring positive outcomes.
Overview
23
23
years of professional experience
Work History
Medical Collection Specialist
Advanced Recovery Systems
Fort Lauderdale, FL
01.2023 - Current
- Proactively identified and corrected EOB errors, rejections, and denials
- Conducted thorough reviews of payer remittance advice, minimizing financial discrepancies
- Resolved claims issues by filing corrective claims and appeals, providing additional information to support the claim, and advancing claims to the next level when necessary
- Ensured compliance with established standards and regulatory requirements, contributing to the integrity of case outcomes.
- Efficiently managed claims from billing to resolution, enhancing operational efficiency.
Wellness Consultant and Nutrition Specialist
Remedy4Wellness
Hollywood, FL
01.2013 - 11.2023
- Formulates tailored health initiatives boosting client involvement and enthusiasm
- Specialized in developing effective weight loss procedures to boost holistic health
- Performed detailed evaluations of members' health conditions by utilizing clinical instruments and reviewing pertinent data
- Design and oversee implementation of member-focused care plans to meet their objectives
- Specialized in developing plant-based meal options
- Coaching and counseling for chemical dependency.
- Guided clients in achieving dietary and fitness goals as a dedicated Wellness Coach, fostering health and well-being.
Collections Team Lead
Mednax Health Care Solutions
Fort Lauderdale, FL
02.2019 - 12.2022
- Monitored customer account activities to identify delinquent accounts and initiate collection efforts
- Conducted regular reviews with team members to ensure quality assurance standards were met
- Handled high-volume call lists to reach out to payors and ensure payment collection
- Analyzed data trends related to collections activities and identified areas for improvement
- Resolved claims, processed denials, and maintained comprehensive records for streamlined operations.
Title Clerk
South Broward Tag Agency
Hollywood, FL
06.2017 - 04.2019
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems
Admissions Advisor
Institute for Integrative Nutrition
Fort Lauderdale, FL
10.2016 - 03.2017
- Increased visibility and enrollment in the virtual health coach program
- Managed outbound/inbound communication, averaging 100 calls daily
- Advised students on classes and maintained post-enrollment contact
- Applied dynamic sales strategies for top-performing student recruitment
- Proficient in admissions documentation and student support
Senior Personal Banker
Bank of America
Pembroke Pines, FL
02.2002 - 06.2012
- Analyzed customer financial information to recommend suitable banking products that meet their individual needs
- Consistently met and exceeded sales goals via effective cross-selling
- Executed accurate management of monetary exchanges
- Surpassed sales goals by effectively promoting bank products
- Handled the end-to-end management of consumer and mortgage loan applications
Education
Master's degree - health administration
University of Phoenix
12.2023
Bachelor of Science - Business Management
University of Phoenix
01.2017
Holistic Health Coach - Certificate
Institute For Integrative Nutrition
01.2017
Natural Health consultant - Certificate
Stratford Career Institute
01.2015
Skills
- Data entry proficiency
- Insurance verification
- Goal-oriented mindset
- Data Analysis
- Customer Service Excellence
- Credit Management
- Team Leadership
- Healthcare Billing
- Healthcare Collections
Timeline
Medical Collection Specialist
Advanced Recovery Systems
01.2023 - Current
Collections Team Lead
Mednax Health Care Solutions
02.2019 - 12.2022
Title Clerk
South Broward Tag Agency
06.2017 - 04.2019
Admissions Advisor
Institute for Integrative Nutrition
10.2016 - 03.2017
Wellness Consultant and Nutrition Specialist
Remedy4Wellness
01.2013 - 11.2023
Senior Personal Banker
Bank of America
02.2002 - 06.2012
Master's degree - health administration
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
Holistic Health Coach - Certificate
Institute For Integrative Nutrition
Natural Health consultant - Certificate
Stratford Career Institute
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