Summary
Skills
Work History
Education
Overview
Generic
Michelle Ivey

Michelle Ivey

Greenwood,IN

Summary

Forward-thinking, self starter, a leader skilled at operating programs efficiently to meet goals. Successful background for data entry skills and efficient for maximum performance. Proactive hardworking individual focused on continuous operational improvement. Great at building work relationships also ensuring client confidentiality is mandatory.

Skills

  • Required Confidentiality
  • Safety Regulations
  • Customer Satisfaction
  • Operational Efficiency
  • Quality Assurance
  • Customer Relations
  • Records Organization and Management
  • Data Collections
  • Data Accuracy
  • Program Optimization
  • Superior Customer Service
  • Business Operations

Work History

Manager of Operations

Debonair Logistics
07.2019 - 10.2023
  • Maintained client confidentiality and documentation
  • Data entry accuracy and efficiency
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.


Freight Agent

Ike Solutions
11.2015 - 06.2017
  • Quickly learned new skills and applied them daily to improve efficiency and productivity
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Advised clients on transportation and payment methods.
  • Bargained terms and rates with vendors and carriers for favorable shipping conditions.

Education

Associate of Science - Business

IU
South Bend
08.2010

Overview

8
8
years of professional experience

Similar Profiles

CREATE PROFILE
Michelle Ivey