Michelle Jackonen
Realtor/Property Management/Data Entry/Word Processing
Birmingham,MI
Overview
37
37
years of professional experience
1
1
Certification
Work History
Leasing Consultant/Assistant Property Manager/Agent
Golden Key
05.2023 - Current
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Generated leads for sales and rental properties through cold calls and referrals.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Greeted clients, showed apartments, and prepared leases.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Coordinated appointments to show marketed properties.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Responded to Common Area Maintenance (CAM) inquiries.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Verified tenant incomes and other information before accepting lease applications.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Data Entry Clerk
City Staffing For State Of Michigan Tax Returns
03.2023 - 05.2023
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Managed and organized documents for data entry tasks.
- Corrected data entry errors to prevent duplication or data degradation.
- Followed data entry protocols, rules and regulations.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Secured and protected data from unauthorized access by complying with security protocols.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
- Updated and maintained customer information, documents and records.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Utilized techniques for increasing data entry speed.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Property Manager/Leasing Consultant/Agent
BRS Properties
09.2016 - 01.2023
- Maintained sufficient number of units market-ready for lease.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed and implemented marketing strategies to increase occupancy rates.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Worked flexible hours across night, weekend, and holiday shifts.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements
- Verified tenant incomes and other information before accepting lease applications.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Property Manager/ Leasing Consultant/Realtor
Preferred Realty Options
10.2010 - 09.2015
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maximized rental income while minimizing expenses through effective planning and control.
Data Entry/Word Processing
Standard Federal Bank
04.1987 - 03.1993
- Completed basic calculations and formulas to verify data accuracy prior to entry.
- Reduced errors in documents by diligently proofreading and editing content before submission.
- Managed high volumes of work under tight deadlines, ensuring timely delivery of quality outputs for clients or departments served.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Prepared data by compiling and sorting information.
- Accurately typed [Number] words per minute with no errors.
- Demonstrated strong attention to detail and commitment to accuracy, ensuring that all completed work met or exceeded established standards.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
- Expedited turnaround times with the accurate and prompt completion of assigned tasks.
- Assisted in training new employees to become proficient Word Processing Operators, increasing overall department output.
- Entered data into databases in alphabetic and numerical order.
- Checked completed work for proper spelling, grammar, punctuation, and format.
- Ensured data accuracy by cross-referencing documents against source materials during transcription tasks.
- Supported supervisors in administrative tasks, streamlining office operations for increased efficiency.
- Enhanced document efficiency by streamlining formatting and editing processes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Arts - Communications
Central Michigan University
Mount Pleasant, MI06.1990
Skills
Time Management
Certification
Real estate
Timeline
Leasing Consultant/Assistant Property Manager/Agent
Golden Key
05.2023 - Current
Data Entry Clerk
City Staffing For State Of Michigan Tax Returns
03.2023 - 05.2023
Property Manager/Leasing Consultant/Agent
BRS Properties
09.2016 - 01.2023
Property Manager/ Leasing Consultant/Realtor
Preferred Realty Options
10.2010 - 09.2015
Data Entry/Word Processing
Standard Federal Bank
04.1987 - 03.1993
Bachelor of Arts - Communications
Central Michigan University