LaToya Thomas
Detroit,MI
Summary
Proven administrative expert from Quicken Loans, adept in streamlining office operations and enhancing document integrity. Excels in customer service and data management, achieving significant improvements in client satisfaction and operational efficiency. Skillfully balances meticulous data entry with dynamic office administration, demonstrating a commitment to excellence and a proactive approach to problem-solving. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Team Wellness Center
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Call Center Representative
United Towing
10.2022 - 08.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Administrative Assistant
411
02.2022 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Production Worker
Magna Seating Of Detroit
10.2020 - 02.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Inspected and adjusted work performed to meet expectations.
Special Activities Clerk
Department Of MDOC
12.2018 - 09.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Administrative Assistant
WCHAP
01.2016 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed strategies to streamline and improve office procedures.
Document Specialist
Quicken Loans
03.2015 - 07.2015
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Expedited project completion times by proactively identifying bottlenecks in document processing workflows and proposing solutions.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
Education
No Degree - Human Services
Baker College
Flint, MINo Degree - Social Work Mental Health
Oakland Community College
Southfield, MIClerical Office Management
Midwest Careers
Detroit, MI02.2015
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Timeline
Administrative Assistant
Team Wellness Center
08.2023 - Current
Call Center Representative
United Towing
10.2022 - 08.2023
Administrative Assistant
411
02.2022 - 08.2022
Production Worker
Magna Seating Of Detroit
10.2020 - 02.2022
Special Activities Clerk
Department Of MDOC
12.2018 - 09.2020
Administrative Assistant
WCHAP
01.2016 - 09.2017
Document Specialist
Quicken Loans
03.2015 - 07.2015
No Degree - Human Services
Baker College
No Degree - Social Work Mental Health
Oakland Community College
Clerical Office Management
Midwest Careers