Michelle Jackson
St. Charles
Summary
Successful human resource candidate with expertise in employee leave of absence, training and on-boarding. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations. Dedicated professional with demonstrated strengths in customer service, project and absence management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
16
16
years of professional experience
Work History
Leave of Absence Coordinator
Air Evac Lifeteam
08.2021 - Current
- Advised employees in understanding their rights under FMLA, ADA, and other applicable laws
- Liaison between third party administrator and employees for all FMLA/STD/DLOA/PLOA/MLOA/Worker's Compensation
- Arranged weekly and monthly reporting on current employees on leave
- Provided guidance to managers on implementing reasonable accommodations for employees returning from leave
- Ensured compliance with local, state, and federal employment laws regarding leaves of absence
- Improved training sessions for staff on various aspects of leave management and policies
- Assisted HR department in developing comprehensive leave policies that met the needs of both employees and the organization.
- Collaborated with medical professionals to verify documentation supporting employee leave requests, maintaining strict confidentiality at all times.
- Served as a knowledgeable resource for employee questions about leave laws and company policies, promoting understanding and compliance across the organization.
- Educated managers on best practices for handling employee absences, fostering a supportive work environment while minimizing disruptions to productivity.
- Minimized instances of unscheduled absences by offering guidance and resources to employees seeking alternative solutions prior to requesting formal leaves of absence.
- Assisted in conducting regular audits of leave records, identifying discrepancies and taking corrective action as necessary to maintain accurate data.
Project Manager
Graybar Electric
02.2013 - 08.2021
- Managed approximately 200 + large commercial lighting and gear projects at one time
- Managed budgets, deliveries, ordering of all lighting and gear merchandise for each project
- Arranged weekly reporting on deliveries, invoicing and budget
- Interacted with clients throughout projects to present updates, incorporate feedback and redirect concerns
- Executed a close out on completed projects and identifying areas of improvement for future initiatives
- Trained team members on project management tools, processes, and best practices to improve overall efficiency
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Accounting Services Rep.
Graybar Electric
07.2008 - 02.2013
- Entered all invoices from vendors into SAP with less than 1% error rate
- Processed invoices for payment to all vendors
- Consistently met or exceeded daily performance metrics set by management
- Prioritized tasks efficiently in fast-paced, high-pressure environment
- Participated in regular performance evaluations with supervisors for continued growth
- Demonstrated exceptional communication skills while interacting with diverse clientele
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Fostered a positive work environment by actively participating in team-building activities and promoting open communication between colleagues.
- Assisted in the development of training materials, contributing to increased staff knowledge and performance levels.
- Guided new team members through onboarding procedures, acting as a mentor and resource for questions or concerns.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
Master of Business Administration - Human Resources Management
Webster University
St. Louis, MOBachelor of Arts - Business Administration
Lindenwood University
St. Charles, MOSkills
- Absence Management
- Customer Support
- Strong Multi-tasker
- Project Management
- Exceptional Communication
- Strong Computer Knowledge
- Employee Relations
- Attention to detail
- Critical thinking
- Project Scheduling
- Project tracking
- Client Relations
- Customer Relations
Systemexperience
- MS Word
- PowerPoint
- Excel
- Outlook
- Workday
- Kronos
- SAP
Professional Highlights
- 15 + years' experience in customer service, including internal and external customers.
- 8 + years' experience in project management.
- 3 + years' experience with leave management for AEL.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Leave of Absence Coordinator
Air Evac Lifeteam
08.2021 - Current
Project Manager
Graybar Electric
02.2013 - 08.2021
Accounting Services Rep.
Graybar Electric
07.2008 - 02.2013
Master of Business Administration - Human Resources Management
Webster University
Bachelor of Arts - Business Administration
Lindenwood University
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