Michelle Jackson
Elderly Liaison
Sacaton,AZ
Summary
Highly organized, efficient and communicative Elderly Liaison with strong background coordinating business operations with internal and external agencies. Effective in serving as middle person in streamlining processes, resolving issues and improving communications. Diligent Liaison professional with 28 years of experience in the Gila River Indian Community . Honest and ethical with exceptional conflict resolution talents. Dedicated to handling all types of inquiries efficiently and effectively.
Overview
28
28
years of professional experience
Work History
Elderly Liaison
Gila River Indian Community
Sacaton, AZ
05.2023 - Current
- Meet with elders to determine their needs, and provide them with appropriate services.
- Assist elders in filling out applications for other entities providing services to the elderly.
- Provide assistance for the pickup and delivery of emergency food boxes. When necessary,
- Make appropriate referrals to other agencies or departments when necessary.
- Receive referrals from programs, departments, or agencies that are in need of services.
- Provide services between the Social Security Administration, AHCCCS, and ALTCS.
- BIA Reality, Tribal Administration, and other entities providing services to the elderly.
- Act as a representative on behalf of the elder when referrals are made to community departments or agencies.
- Make home visits when necessary to assess the needs of the elderly, and provide information and services when needed.
- Case management, including planning, scheduling, and time management.
- Knowledge of the dynamics of the aging process as it relates to the Elder Indian population
- Ability to establish and maintain working relationships with other employees, community officials, and the general public.
Secretary II
GRIC Employment & Training Department
Sacaton, AZ
07.2018 - 05.2023
- Performs skilled secretarial and general clerical work, which requires, typing, filing and related activities
- Responsible for the safe keeping of files, also responsible for payroll for WIOA WEX youth and adults
- This position assists in overseeing data system to track participant’s data reporting
- Upkeeps files and participant data systems designed to track participant data for grant reporting
- Retrieve/track files of information from manual and automated computer files
- Sort, index and file material numerically, alphabetically or by some other predetermined classification according to established procedures
- Keep up with all new requirements for the systems to ensure a match in the system.
- Enter activities that pertain to individual database systems for state and federal guidelines.
- Review the case notes and documents that are attached to the case notes to ensure all information is accurate according to the state and federal WIOA policies.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Greeted visitors and directed to appropriate location or person.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Scheduled meetings and sent invitations specifying time and location.
- Processed documents and materials for dissemination to appropriate parties.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Secretary III (TEMP)
GRIC Head Start Program
Sacaton, AZ
04.2018 - 07.2018
- Performs skilled secretarial and general clerical work, which requires typing, filing, and related activities.
- Responsible for the safe-keeping of files.
- Attend the front office, answer incoming calls, and sort out incoming mail.
- Order office supplies, and enter them into the Munis system.
- Assist in the maintenance of confidential files, equipment inventory, and reference documents.
- Maintain records of the incoming correspondence and action documents; follow up on work in process to ensure timely reply or action.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Managed multiple calendars and contacts using computer software.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Composed, edited and typed complex memos and reports with job-related software.
- Sent and distributed mail and parcels.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Handled confidential documents with discretion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Secretary II/ Intake Specialist
GRIC – DISTRICT # 2 Service Center
Sacaton, AZ
01.2009 - 01.2017
- Provide customer service to the community and the District #2 staff.
- Answer incoming phone calls.
- Sort and distribute incoming mail
- Maintain and update community members' files.
- Assist community members who apply for any of the programs that the district provides: HEAP, LIHEAP/Crisis, burial assistance, home improvement program, EDQLP.
- Process paperwork for community members who apply for the Burial Assistance program; flyers, memory cards.
- Write or log in work orders when called in by community members.
- Provide work orders to the district staff.
- Send out approved award letters to the community members who are approved for the District programs.
- Request information on behalf of the District community members from DES (Arizona Department of Economic Security Family Assistance Administration).
- Request per capita information on half of the community members from the Gila River Per Capita Office.
- Assist the elderly coordinator when needed, driving the elderly to various events throughout the Gila River Indian Community, and off the community.
- Handled confidential documents with discretion.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Managed multiple calendars and contacts using computer software.
- Drove customer feedback to deliver information to management for corrective action.
- Greeted visitors and directed to appropriate location or person.
- Processed documents and materials for dissemination to appropriate parties.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Assisted with special projects or tasks related to departmental functions upon request.
Van Driver/Office Clerical Aide
GRIC DISTRICT #3 SERVICE CENTER
Sacaton, AZ
01.2007 - 01.2008
- Provide transportation for the Summer Youth Program to different activities throughout the Gila River Indian Community, and off the community.
- Deliver meals to the homebound District #3 community elders.
- Provide transportation for the elderly on and off the reservation for different activities.
- Assist with the front desk, answer incoming phone calls.
- Sort and distribute incoming mail.
- Provide information to the community members regarding different activities and events through the district.
- Assist with the different activities and events that the District #3 Service Center provides for the community.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Contacted customers prior to delivery to coordinate delivery times.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Reported mechanical problems encountered with vehicles to dispatch.
- Followed all applicable traffic laws and regulations while driving.
- Adhered to all safety regulations when transporting passengers or freight.
- Performed pre-trip inspections of assigned vehicle according to company policy.
- Executed thorough truck and trailer inspection before each trip, each day of trip and after trip to verify safety and good mechanical condition.
- Inspected vehicle before each trip to ensure it was roadworthy and properly loaded.
- Provided excellent customer service by assisting customers with their orders upon delivery.
Receptionist/ Acting Compliance Officer
GRIC TRIBAL EMPLOYMENT RIGHTS
Sacaton, AZ
01.2005 - 01.2007
- Prepare timesheets and travel arrangements for TERO staff.
- Assist the GRIC members with seeking employment on or off the reservation.
- Assist the contractor and companies that need work on the Gila River reservation.
- Provide training through the Employment and Training Department to the Gila River community members to help them seek employment.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Compiled data from various sources into organized reports for management review.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Developed and maintained a filing system for essential documents, improving office organization.
- Greeted customers, answered general questions and directed to appropriate locations.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Performed data entry tasks into various computer systems accurately and promptly.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Responded to inquiries from internal staff members regarding office operations.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
Human Resource Clerk
GRIC Human Resources Department
Sacaton, AZ
09.1998 - 01.2007
- Attend the front office, and answer incoming calls.
- Sort out incoming mail
- Assist with drug screenings for the new hires.
- Prepare new ID badges for new, temporary employees.
- Managed confidential employee information with discretion and integrity.
- Participated in HR training and workshops to improve skills and knowledge.
- Assisted in recruitment efforts by scheduling interviews, conducting reference checks, and preparing offer letters.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Maintained employee personnel files in compliance with applicable laws and regulations.
- Supported HR projects, such as employee satisfaction surveys and exit interviews.
- Prepared and set up new employee orientations.
- Maintained employee records in compliance with state and federal regulations.
- Updated HR databases with employee changes in position, salary, and personal information.
- Responded to internal and external HR-related inquiries or requests.
- Enforced HR policies and advised employees on labor regulations and company procedures.
- Created and maintained internal job descriptions and postings to accurately reflect roles.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Managed recruitment processes, including posting job ads, screening applications, and coordinating interviews.
- Verified previous employers and other references to determine applicants' employment acceptability.
- Answered phone calls from potential candidates seeking employment opportunities with the company.
- Processed, verified and maintained personnel-related documentation.
File Clerk
GRIC Human Resources Department
07.1998 - 01.2007
- Maintain GRIC employee files
- Attend the front desk, answer and direct incoming call
- Sort out incoming mail for the Human Resources Department
- File incoming correspondence for the Human Resources Department
- Assist with making copies of the GRIC Job Announcements
- Assist with mailing out interview letters
- Assist with notifying GRIC department of hire dates
Education
GED -
Kicking Horse Job Corps
Ronan, MT01.1993
Skills
- MS Word
- Excel
- Social Media Engagement
- Access files
- Spreadsheets
- Patience
- Organization
- Critical thinking
- Active listening
- Speaking
- Dependability
- Commitment
- Communication
- Concentration
- Control
- Confidence
- Time management
- Social perceptiveness
- Negotiation
- Persuasion
- Positive attitude
- Representative experience
- Mediation skills
- Influencing skills
- Assertiveness
- Transfer procedures
- Verbal and written communication
- Team collaboration
- Home visits
- Conflict mediation
- Collaborative relationships
Timeline
Elderly Liaison
Gila River Indian Community
05.2023 - Current
Secretary II
GRIC Employment & Training Department
07.2018 - 05.2023
Secretary III (TEMP)
GRIC Head Start Program
04.2018 - 07.2018
Secretary II/ Intake Specialist
GRIC – DISTRICT # 2 Service Center
01.2009 - 01.2017
Van Driver/Office Clerical Aide
GRIC DISTRICT #3 SERVICE CENTER
01.2007 - 01.2008
Receptionist/ Acting Compliance Officer
GRIC TRIBAL EMPLOYMENT RIGHTS
01.2005 - 01.2007
Human Resource Clerk
GRIC Human Resources Department
09.1998 - 01.2007
File Clerk
GRIC Human Resources Department
07.1998 - 01.2007
GED -
Kicking Horse Job Corps
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