Michelle Jacob
Slidell,LA
Summary
Accomplished leader with a proven track record at Dollar Tree, adept in inventory management and team building expertise. Enhanced sales strategies and merchandising skills led to significant profit margin increases. Excelled in staff training, fostering a collaborative environment, and implementing cost-saving initiatives to exceed sales targets.
Overview
32
32
years of professional experience
Work History
Fresh Assistant Manager
Winn-Dixie Stores Inc.
06.2022 - Current
- Maintained compliance with health code standards.
- Purchased new inventory according to expected regular and holiday demand.
- Completed cycle counts and monthly inventory.
- Determined and implemented appropriate productivity, quality and service goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
Store Merchandising Manager
Winn-Dixie Stores Inc.
12.2019 - 06.2022
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
- Defined clear targets and objectives and communicated to other team members.
District Manager
Dollar Tree
06.2011 - 12.2019
- Modeled best practices for sales and customer service.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with store and field leadership.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Generated financial and operational reports to assist management with business strategy.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Store Manager
Dollar Tree
09.2005 - 06.2011
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Store Manager
Winn-Dixie Stores Inc.
01.1993 - 09.2005
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
High School Diploma -
Northshore High School
Slidell, LA05.1989
Skills
- Sales proficiency
- Technical skills
- Team building expertise
- Staff Training and Development
- Decision-making capabilities
- Coordinating schedules
- Financial reports
- Seasonal displays
- Food Safety Standards
- Food safety understanding
- Merchandising Strategies
- Monthly inventory
- Stock Rotation
- Hiring strategies
- Inventory Management
- Merchandising skills
- Waste Reduction
Timeline
Fresh Assistant Manager
Winn-Dixie Stores Inc.
06.2022 - Current
Store Merchandising Manager
Winn-Dixie Stores Inc.
12.2019 - 06.2022
District Manager
Dollar Tree
06.2011 - 12.2019
Store Manager
Dollar Tree
09.2005 - 06.2011
Assistant Store Manager
Winn-Dixie Stores Inc.
01.1993 - 09.2005
High School Diploma -
Northshore High School