Customer Care Clerk
United States Post Office
Los Angeles, CA
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Compiled customer information into organized databases for easy access.
- Processed customer orders promptly and accurately.
- Created memos, letters, emails, reports, presentations as requested by management.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Typed, formatted and edited correspondence and other documents.
- Trained staff members to perform work activities and use computer applications.