Michelle Jacobson
Draper,UT
Summary
Well-qualified product management professional familiar with Agile and scrum systems and how to effectively manage product development timelines. Effective at making important team decisions focused on moving products through planning, pre-production and production phases. Advanced skills in [JIRA, Microsoft Office].
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Product Owner
CompuGroup Medical
Draper, UT
03.2016 - Current
- Collaborated with stakeholders to define feature requirements and prioritize backlog items.
- Communicated regularly with senior leadership regarding progress against key performance indicators.
- Developed product strategy and roadmap to ensure customer needs were met.
- Created user stories, acceptance criteria, wireframes, and prototypes for new products.
- Resolved escalated issues reported by customers in a timely manner while maintaining high levels of customer satisfaction.
- Facilitated meetings between cross-functional teams to ensure alignment of project objectives.
- Managed sprints and releases while tracking progress against goals.
- Collaborated with design team to come up with product look.
Business Analyst
CompuGroup Medical
Midvale, UT
08.2014 - 03.2016
- Collaborated with stakeholders across departments to define requirements for new projects.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Analyzed existing systems and processes to identify areas of improvement.
- Identified gaps between current state and desired future state operations.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
Project Manager
CompuGroup Medical
Midvale, UT
06.2006 - 08.2014
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Led meetings with internal team members, consultants and contractors.
- Provided guidance to team members regarding tasks assigned to them.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Trainer
CompuGroup Medical
Midvale, UT
06.1999 - 06.2006
- Documented all training activities including attendance records, feedback forms, surveys.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Recommended changes or improvements in existing training processes as needed.
- Prepared hard copy training materials, module summaries, videos and presentations.
- Created tests, exercises and role-plays for courses to verify competency.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Worked with subject matter experts to validate relevancy of content.
Education
Bachelor of Arts - English
Weber State University
Ogden, Utah04-1999
Certification
- Project Management Professional (PMP) since 2015
Timeline
Senior Product Owner
CompuGroup Medical
03.2016 - Current
Business Analyst
CompuGroup Medical
08.2014 - 03.2016
Project Manager
CompuGroup Medical
06.2006 - 08.2014
Trainer
CompuGroup Medical
06.1999 - 06.2006
Bachelor of Arts - English
Weber State University
- Project Management Professional (PMP) since 2015