I am a very collaborative leader when it comes to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers in dynamic, fast-paced setting. I am able to work well with a team and move them forward or i can be delegated certain tasks and still get them done in a timely manner. i am a very quick learner and can usually pick up new tasks and skills if shown how to do said task or skill.
Hi, I’m
Michelle Jacquot
Assistant Manager
Swansea,IL
Summary
Overview
5
years of professional experience
7
years of post-secondary education
3
Certifications
Work History
VFWBelleville, IL
Bartender
02.2022 - Current
Job overview
- Served high customer volumes during special events, nights and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Hop House Southern EateryOfallon, IL
Assistant Manager
01.2020 - 08.2021
Job overview
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
Hop House Southern EateryO'Fallon, IL
Server
12.2018 - 12.2020
Job overview
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected orders and relayed them to bartenders quickly and accurately.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Hidden Lake WineryAviston, IL
Event Staff Member
07.2018 - 12.2018
Job overview
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Provided general cleaning of venue spaces before, during and after events.
- Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
- Talked to coworkers using electronic devices such as computers and radios.
- Welcomed guests and directed each person to desired party, room or activity.
- Handled wiping down tables, sanitizing restrooms and removing trash during each shift to keep areas professional and inviting.
- Worked with weddings and other events, accomplishing all assigned tasks with efficiency and accuracy.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Education
University of PhoenixTempe, AZ
Bachelor of Science from Small Business Administration And Management
06.2015 - Current
University Overview
Skills
Ordering bar supplies
Certification
Food Safety for handlers certification- 3/28/2022-3/27/2025
Timeline
Workplace Harassment prevention training- 3/31/22-3/30/23
03-2022
Bartender
VFW
02.2022 - Current
Food Safety for handlers certification- 3/28/2022-3/27/2025
02-2022
Illinois Basset Alcohol certification
02-2022
Assistant Manager
Hop House Southern Eatery
01.2020 - 08.2021
Server
Hop House Southern Eatery
12.2018 - 12.2020
Event Staff Member
Hidden Lake Winery
07.2018 - 12.2018
University of Phoenix
Bachelor of Science from Small Business Administration And Management
06.2015 - Current