Michelle Jaime

• Assisted clients in offering expert guidance and strategic recommendations for their event.
• Managed client relationships through regular check-ins and updates on event progress.
• Advised clients on changes to ensure smooth transitions during periods of organizational transformations from vendors.
• Analyzed problematic areas to provide recommendations and solutions to our client.
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
• Created and developed detailed work plans to meet business priorities and deadlines.

Country-wide shutdown because of the Pandemic. (Covid-19)

• Streamlined call center processes for improved efficiency and reduced wait times.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Assisted customers in navigating 919 EMB's website and placing online orders, improving overall user experience.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Consulted with customers to assess needs and propose optimal solutions.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Managed day-to-day business operations.