Michelle Jaloma
Fort Worth,TX
Summary
Passionate about learning new things and teaching others. Experience in customer service and hospitality. Organized and dependable at managing multiple priorities with a positive attitude. The willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
PLS Check Cashers
09.2022 - 02.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed various financial transactions such as deposits, withdrawals, sending money, check cashing, and money orders accurately and efficiently.
Warehouse Worker
Amazon
06.2021 - 08.2022
- Checked packages and merchandise for damage and notified vendors.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Head Hostess
Provender Hall
06.2019 - 05.2021
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring amazing service from arrival through departure.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Master of Science - Education
Texas Wesleyan University
Fort Worth, TX05.2026
No Degree - Education
Dallas Christian College
Dallas, TX05.2026
High School Diploma -
Trimble Technical High School
Fort Worth, TX05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
Timeline
Customer Service Representative
PLS Check Cashers
09.2022 - 02.2024
Warehouse Worker
Amazon
06.2021 - 08.2022
Head Hostess
Provender Hall
06.2019 - 05.2021
Master of Science - Education
Texas Wesleyan University
No Degree - Education
Dallas Christian College
High School Diploma -
Trimble Technical High School