Michelle James
Columbus,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Destination Specialist
Experience Columbus
05.2022 - Current
- Developed and implemented systems to track customer feedback and satisfaction.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Maintained consistent positive customer feedback.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Theatre Usher
Centerstage
03.2012 - Current
- Organized museum entryways and walkways to maintain inviting and educational atmospheres.
- Kept detailed records of artifacts and exhibits and updated online databases Frequency.
- Supported security staff members by monitoring exhibits and guest safety.
- Kept detailed records of Type inventories and visitor rates using online database.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Directed ticket holders to seats and facility locations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Reviewed tickets for authenticity and applicability to particular event.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Assisted with set-up and break down of events to facilitate efficient and organized event preparation.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Maintained clean and organized venue to create pleasant experience for guests.
- Handled crowd control to maintain order and prevent overcrowding.
- Assisted patrons with seating by giving directions and lighting paths.
- Monitored events to identify potential problems and minimize disruptions.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Maintained professional demeanor to represent venue and create positive impression.
- Provided information about current and future events at facility.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Surveilled venue to verify guest adherence to safety rules.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Worked with other staff members to facilitate smooth flow of operations.
Event Staff Member
ATN Event Staffing
07.2022 - Current
- Inspected tickets and customer IDs, checking for appropriate age requirements.
- Greeted guests and welcomed patrons in support of company service policy.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Followed strict guidelines for handling confidential information.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Oversaw event operations to keep running smoothly.
Election Poll Worker
Franklin County Election Board
04.2021 - 11.2022
- Posted signs, instructions and statutory notices for incoming voters to see.
- Maintained ballot secrecy and confidentiality.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Addressed voter questions and concerns.
- Volunteered to help with special projects of varying degrees of complexity.
- Attended appropriate training sessions and information briefings.
- Opened and closed polling booths.
- Prepared, cleaned and maintained polling stations.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Checked elector identification and eligibility and marked elector numbers in register.
- Marked elector numbers and ballot paper numbers in corresponding registers.
Office Manager
Gemtech
03.2017 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
- Updated reports, managed accounts, and generated reports for company database.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Delivered performance reviews, recommending additional training or advancements.
- Coordinated special projects and managed schedules.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained computer and physical filing systems.
- Defined clear targets and objectives and communicated to other team members.
Personal Car Driver and Personal Assistant
Twin City Glass( Owner)
06.2015 - 08.2015
- Followed designated routes and schedules while operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Drove VIPs to corporate events and meetings.
- Developed deep knowledge of local routes and area destinations.
- Remained calm and poised in emergent situations.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Delivered passengers to destinations safely and on time.
- Communicated with passengers regarding estimated time of arrival.
- Planned routes based on knowledge of local areas, GPS information and customer preferences.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Followed all relevant traffic laws and safety regulations.
- Pointed out landmarks and other points of interest to passengers.
- Adhered to tight schedule and met departure and arrival deadlines.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Followed applicable traffic regulations and traffic laws.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Used discretion when handling confidential information.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
Field Organizer
Lon Johnson, Congressional Campaign
08.2016 - 11.2016
- Led staff development meetings to organize volunteers and members toward unified goals.
- Collaborated with community organizations in other regions to support state-wide and national outreach initiatives.
- Engaged with larger campaigns to build deeply collaborative partnerships.
- Interviewed members of specific populations to understand and document issues.
- Coordinated and implemented numerous meetings, forums and community events.
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
- Operated outreach office to recruit and lead team of canvassers to fundraise for important issues.
- Canvassed areas to increase support and raise funds.
- Recruited and managed volunteer teams.
- Spoke at public events, evangelizing for organizational goals and interests.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Conducted meetings with clergy, community leaders and organizational ally leadership.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
- Recruited and trained volunteers to handle field canvassing functions.
- Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
- Liaised with political organizations and initiatives to confirm consideration of community best interests within campaigns and political agendas.
- Trained effective social change leaders to run strategic campaigns by organizing news conferences, building strong coalitions, and generating grassroots support.
- Trained team leaders to oversee volunteers and organization members during special events.
- Transcribed data and organized spreadsheets to record pledges, phone calls, and canvassing.
- Generated reports to evaluate program success and make modifications.
- Wrote and distributed informational papers, gave out representative contact information and educated community members about specific issues.
Education
University Of Maryland
Skills
- Customer Inquiries
- Brand Marketing
- Brand Loyalty
- Hospitality Management
- Creative Solutions
- Task Assignment
- Self-Driven and Motivated
- Brand Promotion Strategies
- Venue Mapping
- Complex Problem-Solving
- Admissions Processes
- Preparing for Events
- Accuracy and Efficiency
- Staff Assistance
- Fundraising Events
- Patron Satisfaction
- Amenities Locations
- Customer Transportation
- Promotions Programs
Timeline
Event Staff Member
ATN Event Staffing
07.2022 - Current
Destination Specialist
Experience Columbus
05.2022 - Current
Election Poll Worker
Franklin County Election Board
04.2021 - 11.2022
Office Manager
Gemtech
03.2017 - Current
Field Organizer
Lon Johnson, Congressional Campaign
08.2016 - 11.2016
Personal Car Driver and Personal Assistant
Twin City Glass( Owner)
06.2015 - 08.2015
Theatre Usher
Centerstage
03.2012 - Current
University Of Maryland
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