Michelle James
Beaverton,OR
Summary
Administrative professional with a degree in accounting and over 7 years of proven experience in providing administrative support and maintaining exceptional customer relations. Skilled in improving operational efficiency and enhancing client satisfaction through effective communication and organizational skill. Strong understanding of business management, human resources, and accounting principles. Proficient in Microsoft Excel, QuickBooks, and several other software applications. Eager to apply my knowledge and educational background to a role that will allow me to contribute and grow with a forward-thinking organization.
Overview
12
12
years of professional experience
Work History
Administrative/ Customer Service
Cascade Auto Glass
05.2017 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Assisted customers in understanding their insurance policies and the claim process, providing guidance and support
- Utilized Microsoft Office for various task including data entry, project management, email communication, and data analysis
- Assisted with billing inquiries and processed customer payments
- Verified coverage details with insurance providers to ensure accuracy and minimize claim rejections
- Provided support to accounts receivable team
- Streamline data entry processes while maintaining 99% accuracy in data entry and payment processing
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Utilized data entry skills to accurately enter information into the company database.
Sales Representative
Comcast
07.2012 - 08.2015
- Developed key customer relationships to increase sales
- Established customized sales techniques to successfully sell and upsell services to new and existing clients
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Collaborated with cross-functional teams to meet targets and achieve sales objectives
- Pioneered unique sales techniques to elevate customer satisfaction and retention.
Education
Associate of Applied Science - Accounting
Mt. Hood Community College
Gresham, OR03.2023
Skills
- Attention to Detail
- Report Generation
- Administrative Support
- Microsoft Excel and Word
- QuickBooks
- Customer Relations
- Financial analysis
- Billing and Invoicing
- Accounting
- Tax Preparation
Volunteer Experience
Volunteer Income Tax Assistance (VITA) Program, Beaverton, OR, Volunteer Tax Preparer, 01/2023, 04/2023,
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Probed tax situations from different angles to apply maximum tax benefits or resolve tax debts.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Computed taxes owed or overpaid for clients.
- Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
Timeline
Administrative/ Customer Service
Cascade Auto Glass
05.2017 - Current
Sales Representative
Comcast
07.2012 - 08.2015
Associate of Applied Science - Accounting
Mt. Hood Community College
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