Michelle James
Webster,FL
Summary
Dynamic Pharmacy Services Representative at CVS/caremark with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in medication management and insurance verification, I excel in problem-solving and fostering patient relationships, ensuring safety and compliance while delivering compassionate care. Committed to continuous improvement and team collaboration.
Overview
8
8
years of professional experience
Work History
Pharmacy Services Representative
CVS/caremark
11.2019 - Current
- Contributed to increased customer satisfaction through exceptional service and timely resolution of issues or concerns.
- Streamlined prescription processing through effective communication with healthcare providers and insurance companies.
- Utilized advanced knowledge of medications to offer expert consultations regarding drug therapy recommendations to prescribers as needed.
- Participated in continuous professional development activities to stay current on industry trends, regulations, and best practices.
- Promoted patient safety by reporting adverse drug reactions and implementing appropriate interventions when necessary.
- Developed strong relationships with patients, fostering trust and loyalty while providing personalized pharmaceutical care services.
- Provided compassionate care to patients with complex medication needs, tailoring services to address individual requirements and support overall health goals.
- Assisted in the implementation of new pharmacy software systems, resulting in improved efficiency and data management capabilities.
- Facilitated patient education on medication usage, side effects, and potential interactions for better compliance.
- Improved patient experience by providing efficient and accurate medication dispensing services.
- Enhanced pharmacy workflow by collaborating with pharmacists and technicians to maintain proper inventory levels.
- Successfully managed high-pressure situations during peak hours by prioritizing tasks effectively while maintaining attention-to-detail in a fast-paced environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Set up and modified patient profiles to include current medications and insurance details.
Certified Nursing Assistant
Favorite Healthcare Agency
09.2017 - 10.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
A.A.S. - Criminal Justice
Community Colleg of Beaver County
Monaca, PA04.1997
Skills
- Problem-solving skills
- Team collaboration
- Answering customer questions
- Patient confidentiality
- Confidentiality and HIPAA
- Pharmacy and customer records management
Customer Service
- Insurance verification
- Interpreting and processing medication orders
- Supporting pharmacy operations
- Resolving customer issues
- Customer service
- Time management
Timeline
Pharmacy Services Representative
CVS/caremark
11.2019 - Current
Certified Nursing Assistant
Favorite Healthcare Agency
09.2017 - 10.2019
A.A.S. - Criminal Justice
Community Colleg of Beaver County
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