Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michelle Janitor

Linden

Summary

Skilled professional with a background in healthcare administration and pharmaceutical services with hands-on experience in customer service, order tracking, and regulatory compliance, including pharmacovigilance. Skilled in navigating ERP systems like EPIC and NetSuite to streamline operations, support internal teams, and enhance the customer experience. Adept at managing cross-functional communication, resolving inquiries efficiently, and ensuring documentation accuracy in fast-paced environments. Eager to contribute to an innovative organization that values integrity, operational excellence, and client satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Junior Customer Service Representaive

Ajanta Pharma
11.2024 - Current
  • Monitored and investigated customer orders, coordinated product flow between sales, logistics, and clients to ensure seamless delivery.
  • Tracked orders from entry to fulfillment, including managing Failure to Supply reports for major clients.
  • Supplied critical documentation such as COAs, packing slips, and insurance certificates to clients upon request.
  • Validated daily order pricing and collaborated with Finance to resolve discrepancies swiftly.
  • Handled product complaints and pharmacovigilance-related inquiries, ensuring compliance by coordinating with the pharmacovigilance and regulatory affairs teams.
  • Maintained and referenced customer databases for accurate order processing and communication.
  • Assisted with administrative duties and special projects as assigned by the customer service lead or Director of Sales Operations.
  • Utilized ERP systems (NetSuite) and Microsoft Office tools to streamline reporting and enhance customer communication.

Unit Clerk

Cooperman Barnabas Medical Center
11.2023 - Current
  • Assist with clerical tasks, improving department efficiency and ensuring smooth daily operations.
  • Delivered exceptional customer service by managing over 50 patient admissions, discharges, and transfers weekly, ensuring accurate communication with medical staff, and smooth patient experiences.
  • Provided front-line support for patient inquiries, resolving issues quickly, and improving patient satisfaction.
  • Spearheaded efforts to maintain patient records in EPIC software, reducing document errors by 15% and ensuring full compliance with HIPAA regulations.

Public Health Intern

Linden Department of Health and Human Services
01.2022 - 05.2022
  • Assisted with hosting and registering participants for COVID-19 clinics, successfully processing over 500 vaccinations and ensuring the accuracy of all records. Conducted safety inspections in local schools, contributing to a 12% improvement in safety compliance metrics.
  • Collaborated on city-wide health initiatives such as Meals on Wheels, providing logistical support and data analysis that increased operational efficiency by 20%.
  • Developed strong communication channels with community members and city officials, improving transparency and service delivery.

Education

Bachelor of Science - Public Health con. in Health Systems and Administration

Montclair State University
Montclair, NJ
05.2022

Skills

  • Administrative Operations
  • ERP Systems (EPIC)
  • Documentation Management
  • Customer Relationship Management
  • Data Analysis & Reporting
  • Order Tracking & Supply Chain Coordination
  • MS Office (PowerPoint, Word, Advanced Excel)

Certification

SQL Certification, 2023

Languages

Slovak
Limited Working

Timeline

Junior Customer Service Representaive

Ajanta Pharma
11.2024 - Current

Unit Clerk

Cooperman Barnabas Medical Center
11.2023 - Current

Public Health Intern

Linden Department of Health and Human Services
01.2022 - 05.2022

Bachelor of Science - Public Health con. in Health Systems and Administration

Montclair State University

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