Michelle Janssen
Senoia,GA
Summary
Dynamic Authorization Representative at Skygen USA with proven expertise in HIPAA compliance and claims processing. Consistently exceeded monthly goals, enhancing department productivity. Strong communicator and collaborative team player, adept at improving processes and maintaining high customer satisfaction through proactive engagement and clear follow-ups.
Overview
9
9
years of professional experience
Work History
Authorization Representative
Skygen USA
03.2024 - Current
- Enhanced overall department productivity by consistently meeting or exceeding monthly goals for completed authorizations.
- Received patient type change notification and took action necessary to meet third-party payer care and coverage guidelines.
- Effectively communicated with both internal staff members and external stakeholders to support smooth operations within the department.
- Actively contributed ideas during team meetings on how to improve existing processes or address challenges faced by the department.
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
Customer Success Specialist
Invisalign
07.2022 - 11.2023
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Led customer workshops and webinars to educate users on product features, updates, and best practices.
- Responded to customer requests for products, services, and company information.
Receptionist
Invisalign
04.2017 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained visitor log for entering and leaving facility for security purposes.
Front Office
Total Health and Skin
09.2016 - 03.2017
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Exercise Science And Wellness
University of Wisconsin, Milwaukee
Milwaukee, WI12-1994
Skills
- Data entry accuracy
- Commitment to goal achievement
- Service excellence
- Customer relationship management
- Time management proficiency
- Teamwork and collaboration
- Effective problem resolution
- Attention to detail
- Skilled in prioritizing concurrent responsibilities
- Relationship building
Timeline
Authorization Representative
Skygen USA
03.2024 - Current
Customer Success Specialist
Invisalign
07.2022 - 11.2023
Receptionist
Invisalign
04.2017 - 07.2022
Front Office
Total Health and Skin
09.2016 - 03.2017
Bachelor of Science - Exercise Science And Wellness
University of Wisconsin, Milwaukee
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