Michelle J. Armour
Hampton,VA
Summary
Dynamic operations leader with extensive experience in the US Air Force, excelling in strategic planning and team leadership. Proven track record of enhancing compliance and resource allocation, achieving significant operational improvements. Recognized for outstanding achievements, including the Wilma Vaught Visionary Leadership Award, demonstrating a commitment to excellence and continuous improvement.
Overview
15
15
years of professional experience
Work History
Superintendent, Readiness and Futures Branch
Air Combat Command
Langley AFB, Virginia
07.2025 - Current
- Implemented policies for effective communication with 13 operational teams.
- Facilitated strategic training sessions to enhance mission effectiveness and readiness.
- Analyzed operational reports to identify areas for process improvement and efficiency gains.
- Collaborated with cross-functional teams to align mission objectives with organizational goals.
- Attended and participated in progress and project meetings.
Operations Superintendent
US Air Force
02.2023 - 07.2025
- Directed law enforcement, base defense, training, and military working dog operations for 135 personnel, managing $7M in resources.
- Secured $2.6B in Protection Level assets, advising on manpower utilization, readiness, and professional development for 5,700 personnel.
- Forged partnerships to create a 54-hour joint emergency response course, enhancing the skills of 50 members, and reducing response times by 13%.
- Led mission needs analysis, rectifying 51 significant errors in under 60 days, which led to a reduction in severe criminal cases from 42,000 to 5,000 in three months.
- Streamlined processes to enhance efficiency in manpower shortfall, which ensured the security of $133 million in resources.
- Resolved conflicts between personnel by providing constructive feedback and resolving disagreements amicably.
- Provided technical guidance and support to operators to maintain optimal production levels.
- Established effective working relationships with internal staff and external personnel.
- Organized meetings with stakeholders from various departments in order to discuss operational challenges and solutions.
- Key Achievement: Lance P. Sijan winner
NCOIC, Operations
US Air Force
Moody AFB
02.2022 - 02.2023
- Led the unit's largest section of 135 members, directing security for $2.6B in assets and evaluating crime trends in collaboration with federal, state, and local agencies.
- Lead CENTCOM’s largest Fly Away Security Team to deliver over 4,000 tons of cargo across 78 airfields.
- Piloted a manpower realignment that reorganized 271 requirements to ease a 50% theater-wide cutback and restructured entry control point ROEs, slashing contraband by 90%.
- Authored the wing's first tactical SOP for aerial incursions, reducing response times by 70%, and secured $225K for a Base Defense Operations Center refresh.
- Key Achievement: Group Lance P. Sijan winner.
Flight Chief/Operations
US Air Force
Moody AFB
04.2021 - 02.2022
- Managed the overhaul of third-party national processing for installation access, reducing contraband by 92% and increasing processing speed for 150,000 personnel.
- Led 4 teams to correct critical deficiencies leading to a 62% increase in compiance.
- Developed standard operating procedures for 148 personnel increasing effectiveness 90% nsuring safety of $7 billion in DoD assetts.
Military Training Instructor Supervisor
US Air Force
Moody AFB
10.2017 - 04.2021
- Led 67 instructors and 5,000 trainees annually, instilling teamwork, core values, and a culture of inclusion.
- Served as the Senior Enlisted Advisor to leadership on certifications, proficiencies, and the welfare of all personnel.
- Managed and maintained a $115M training complex, ensuring accountability for all equipment and resources.
- Key Achievements: Wilma Vaught Visionary Leadership Award; Senior Noncommissioned Officer of the Year Award.
Police Services Information Assurance
US Air Force
Hanscom AFB, USA
08.2014 - 10.2017
- Oversaw the creation and distribution of DoD, AF, and wing security instructions.
- Acted as Program Manager for the security clearance program, verifying eligibility for Secret/Top Secret clearances.
- Managed a $500K defense biometric system, providing daily access for 3,000 personnel.
Enlisted Accessions Recruiter
US Air Force
Hermitage, USA
08.2010 - 08.2014
- Achieved 140% of annual recruitment goals through strong negotiation, advertising, and community relations programs.
- Managed 3 recruiting zones covering a 150-mile area of responsibility for eight months.
- Key Achievement: Awarded Top Recruiter and the Air Force Recruiting Service Standard of Excellence award.
- Key Achievement: Top Recruiter award
Education
Bachelor of Arts - Educational Leadership And Management
University of Arizona Global Campus
Arizona09-2023
Senior Non-Commissioned Officer Leadership Academy - Strategic Leadership
Maxwell AFB
MAXWELL AFB, AL01.2021
Master Instructor Certification - Training and Education
US Air Force
Lackland AFB, TX01.2020
Professional Management Certification - Leadership And Management
US Air Force
Maxwell AFB, AL01.2017
Associate of Applied Science - Human Resources
Community College of The Air Force
Maxwell AFB, AL01.2014
Skills
- Compliance management
- Policy writing
- Resource allocation
- Strategic planning
- Operational analysis
- Situation awareness
- Team leadership
- Training development
- Project coordination
- Continuous improvement
Timeline
Superintendent, Readiness and Futures Branch
Air Combat Command
07.2025 - Current
Operations Superintendent
US Air Force
02.2023 - 07.2025
NCOIC, Operations
US Air Force
02.2022 - 02.2023
Flight Chief/Operations
US Air Force
04.2021 - 02.2022
Military Training Instructor Supervisor
US Air Force
10.2017 - 04.2021
Police Services Information Assurance
US Air Force
08.2014 - 10.2017
Enlisted Accessions Recruiter
US Air Force
08.2010 - 08.2014
Bachelor of Arts - Educational Leadership And Management
University of Arizona Global Campus
Senior Non-Commissioned Officer Leadership Academy - Strategic Leadership
Maxwell AFB
Master Instructor Certification - Training and Education
US Air Force
Professional Management Certification - Leadership And Management
US Air Force
Associate of Applied Science - Human Resources
Community College of The Air Force