MICHELLE JARVIS
Estacada
Summary
Dynamic and detail-oriented professional with extensive experience at WCP Solutions, excelling in purchase order management and inventory oversight. Proven ability to build strong supplier relationships and resolve conflicts effectively, ensuring optimal stock flow and customer satisfaction. A creative problem solver dedicated to enhancing operational efficiency and driving business success.
Overview
21
21
years of professional experience
Work History
Merchandiser Buyer
WCP Solutions
Portland
11.2021 - Current
- Identifying and negotiating with potential suppliers to secure favorable pricing, delivery schedules, and contract terms.
- Creating and managing purchase orders, ensuring timely delivery of goods and accurate inventory records.
- Monitoring inventory levels, identifying slow-moving items, and coordinating with distributors to ensure optimal stock flow.
- Building and maintaining strong relationships with suppliers to ensure ongoing collaboration and access to high-quality products.
Customer Service Representative
WCP Solutions
Portland
12.2017 - 11.2021
- This involves providing product information, pricing, and availability details to prospective customers, helping them understand the products offered and their suitability for their business.
- Ensuring accurate and timely order processing, providing order status updates, and handling any changes or cancellations promptly.
- Addressing any issues or inquiries related to the order, product, or delivery, providing prompt and helpful assistance to resolve any problems.
- Developing strong relationships with wholesale clients through consistent communication, proactive support, and a genuine interest in their success.
Customer Service Representative
West Linn Paper Co
West Linn
05.2012 - 11.2017
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Learned, referenced and applied product knowledge information.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Recommended alternative items if product was out of stock.
- Communicated all store initiatives and promotions to customers to generate return business.
Customer Service Lead
Reddaway
Portland
07.2010 - 05.2012
- Effectively managed a high-volume of inbound and outbound customer calls.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Prepared reports and communication for senior management and clients.
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Inside Sales Rep
Reddaway
Portland
11.2009 - 07.2010
- Negotiated prices, terms of sales and service agreements.
- Solved unresolved customer issues.
- Recorded prospect contact information in CRM.
- Answered customers' questions regarding products, prices and availability.
Customer Support Representative
YRC Freight
Portland
02.2004 - 09.2009
- Answered an average of 60+ calls per day by addressing customer inquiries, solving problems and providing new product information.
- Provided an elevated customer experience to generate a loyal clientèle.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Scheduled weekly inventory pickups and deliveries with vendors.
Education
High School Diploma -
Evergreen High School
Vancouver, WA01.1991
Skills
- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Positive and friendly
- Detail-oriented
- Strong conflict resolution skills
- Exceptional time management skills
- Purchase order management
- Inventory management
- Data analysis
- Attention to detail
- Effective communication
- Maintaining stock levels
Timeline
Merchandiser Buyer
WCP Solutions
11.2021 - Current
Customer Service Representative
WCP Solutions
12.2017 - 11.2021
Customer Service Representative
West Linn Paper Co
05.2012 - 11.2017
Customer Service Lead
Reddaway
07.2010 - 05.2012
Inside Sales Rep
Reddaway
11.2009 - 07.2010
Customer Support Representative
YRC Freight
02.2004 - 09.2009
High School Diploma -
Evergreen High School
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