Michelle Jauregui

Billing Representative / Licensed Service Team Member
Dates of Employment

• Billing Representative: Managed customer accounts by sending past-due reminders, reinstatement notices, and other billing communications. Handled customer payments over the phone and in person, ensuring timely deposits into the bank.
• Licensed Service Team Member: Provided home and auto insurance quotes, discussed coverage options, and made updates or changes to customer policies.
• Customer Engagement: Actively engaged with customers to explain their policies, offer solutions, and build long-term relationships.
• Volunteering and Outreach: Participated in company-sponsored volunteer events, including engaging with potential clients, discussing insurance options, collecting contact information, and raising brand awareness.
• Skills Developed: Enhanced communication, interpersonal, and customer service skills. Built confidence in client outreach and relationship management.
• Computer Skills: Proficient in Microsoft Word for document preparation and professional communication. Experienced in using email platforms for customer communication and internal correspondence.

• Organized and maintained racks and shelves to ensure store visual appeal, enhance customer engagement, and promote key merchandise.
• Actively supported loss prevention efforts by monitoring sales floor activity and promptly reporting any suspicious behavior to management.
• Ensured a clean, organized, and efficient sales environment to deliver a positive shopping experience for customers.
• Greeted and assisted customers with locating merchandise, offering personalized recommendations to drive sales.
• Contributed to inventory management by conducting regular stock counts, replenishing merchandise, and ensuring product availability.
• Developed in-depth product knowledge to accurately address customer inquiries and provide expert recommendations.
• Processed customer transactions, including checking pricing, scanning items, applying discounts, and issuing receipts.
• Handled cash transactions with precision, ensuring accurate change and maintaining balanced registers at the end of each shift.

Back of House:

• Assisted in food preparation by efficiently cutting vegetables, stocking ingredients, and ensuring proper storage of frozen meats for defrosting.
• Prepared sides and maintained adequate stock levels throughout the shift to meet customer demand.
• Maintained a clean, organized work environment in compliance with food safety standards.
• Supported end-of-day procedures by cleaning and properly closing the kitchen area.

Front of House:

• Demonstrated strong multitasking abilities by managing multiple customer orders simultaneously while maintaining clear communication with team members.
• Accurately portioned food and ensured quality and consistency in servings.
• Provided excellent customer service by effectively communicating with customers and addressing their needs.
• Worked collaboratively with the team to ensure smooth service and a positive customer experience.