Michelle Jenel
Commerce City,CO
Summary
Goal-oriented manager dedicated to high levels of customer satisfaction and meeting aggressive business goals. Passionate and motivated leader with 33 years of experience combining management and customer service expertise. Looking for a position as a store manager in a fast growth company. Personable and dedicated manager with extensive experience in retail. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Customer Service Support
At Home
Broomfield, CO
01.2019 - Current
- Assisted customers with product information, pricing, availability, order status, returns and exchanges and other related topics.
- Resolved customer complaints in a timely and professional manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Served as a liaison between staff members and senior management personnel.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Inventory Control Manager
At Home
Broomfield, CO
12.2015 - 08.2023
- Monitored inventory storage and enforced proper handling and organization.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].
- Prepared inventory for shipment by attaching tags and labels.
Store Manager
EZ Pawn
Federal Heights , CO
08.2016 - 12.2018
- Maintained accurate records of all transactions and inventory.
- Verified authenticity and value of items brought in for pawning or selling.
- Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
- Processed loan applications and determined appropriate loan amounts based on customer's financial information.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Ensured the store was kept clean, neat and organized at all times.
- Monitored security cameras for suspicious activity throughout the store.
- Adhered to company policies regarding security procedures while handling money.
- Performed regular audits of stock levels within the shop.
- Resolved customer complaints effectively in a polite and professional manner.
- Maintained close relationships with local law enforcement agencies to ensure compliance with regulations.
- Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
- Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
- Developed strategies to increase profits through increased sales volume or cost reduction initiatives.
- Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
Personal Banker
Key Bank
Boulder, CO
11.2013 - 11.2015
- Determine customers' financial services needs and prepare proposals to sell services that address these needs
- Contact prospective customers to present information and explain available services
- Develop prospects from current commercial customers, referral leads, or sales or trade meetings
- Make presentations on financial services to groups to attract new clients
- Compile information about new accounts, enter account information into computers, and file related forms or other documents
- Inform customers of procedures for applying for services such as ATM cards and direct deposits
- Perform teller duties as required
- Process loan applications
- Interview customers to obtain information needed for opening accounts
- Investigate and correct errors upon customers' request, according to customer and bank records
- Execute wire transfers of funds
- Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
Store Manager
Blockbuster Video
Boulder, CO
03.1997 - 01.2014
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Monitor and review paperwork procedures and systems to prevent error-related shortages
- Perform cash audits and deposit investigations to fully account for store cash.
Education
High School Diploma -
George N. Tremper High School
Skills
- Customer and Personal Service
- Active Listening
- Critical Thinking
- Judgment and Decision Making
- Complex Problem Solving
- Persuasion
- Time Management
- Sales and Marketing
Awards
District Store Manager of the Year 2002 and 2005 - Blockbuster Video Region Store Manager of the Year 2005 - Blockbuster Video
Timeline
Customer Service Support
At Home
01.2019 - Current
Store Manager
EZ Pawn
08.2016 - 12.2018
Inventory Control Manager
At Home
12.2015 - 08.2023
Personal Banker
Key Bank
11.2013 - 11.2015
Store Manager
Blockbuster Video
03.1997 - 01.2014
High School Diploma -
George N. Tremper High School
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