Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Jeschke

Brooklyn,WI

Summary

Dedicated and resourceful Patient Account Representative bringing 10 years' experience focused on patient care. Well-developed communication, time management and problem-solving abilities.

Overview

11
11
years of professional experience

Work History

Patient Access Representative/Admissions

UW Health University Hospital
Madison, WI
08.2022 - Current
  • Facilitate efficient patient check-in and registration processes, ensuring timely service delivery.
  • Verified insurance coverage for services rendered, streamlining billing and administrative tasks.
  • Collected co-pays and additional payments at the time of service to maintain financial accuracy.
  • Greeted patients and visitors courteously, promoting a welcoming environment.
  • Obtained necessary signatures for privacy compliance, safeguarding patient information integrity.
  • Oversee insurance verification for multiple health plans related to transfer requests, ensuring seamless transitions.
  • Assisted internal departments as needed, enhancing overall operational efficiency.
  • Coordinated with inpatient units to admit and transfer patients into correct rooms effectively.

Scheduling Specialist

UW Health Kids
Madison, WI
07.2021 - 08.2022
  • Check out patients and print after visit summaries
  • Schedule appointments via phone, in person and electronic correspondence
  • Coordinate appointments for patients in other Specialty Clinics
  • Coordinate Lab and Radiology appointments
  • Cancel and reschedule appointments
  • Manage electronic work lists
  • Manage templates for edits and reschedules
  • Communicate in a manner consistent with positive patient relations
  • Provide helpful assistance in anticipating and responding to the needs of all patients and family members

Claims Billing Representative

Chartwell Midwest Wisconsin-UW Health Care Direct
Middleton, WI
09.2020 - 07.2021
  • Resolve inquiries from patients, families and external payers.
  • Review flagged items daily and resolve issues in accurate and efficient manner.
  • Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
  • Accepted and processed customer payments and apply toward account balances.
  • Review aging report and provide necessary follow-up and research to resolve outstanding claims.
  • Send and process appeals for claims denied by insurance provider
  • Assessed policy coverage and pulled contracts for review.
  • Submitted claims to insurance companies.
  • Contacted insurance providers to verify correct insurance information.

Patient Account Specialist

UnityPoint at Home
Madison, WI
07.2016 - 09.2020
  • Handled billing related activities focused on medical specialties.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Verified that patients had proper insurance coverage prior to any procedures or appointment scheduling.
  • Resolved inquiries from patients regarding financial responsibility.
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
  • Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
  • Accepted and processed customer payments and applied toward account balances.
  • Reached out to patients once insurance was billed in order to obtain payments due.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about customers' financial status and collections status efforts.
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.

Patient Account Specialist

Home Health United
Madison, WI
04.2014 - 07.2016
  • Resolved inquiries from patients, families and external payers.
  • Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
  • Accepted and processed customer payments and applied toward account balances.
  • Reviewed flagged items daily and resolved issues in accurate and efficient manner.
  • Completed and submitted appeals.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Added modifiers, coded narrative diagnosis and verified diagnoses.
  • Researched and communicated insurance requirements, including patient financial responsibilities and fee-for-service
  • Maintained accurate and timely charge submissions utilizing electronic charge capture practices, including billing and account receivables (BAR) system and medical billing clearinghouse accounts.
  • Filed and submitted insurance claims.
  • Researched and rectified account discrepancies.

Education

Some College (No Degree) - Health Care Administration

UW-Milwaukee
Milwaukee, WI

Skills

  • Proficient in Epic, Forward Health, Availity, MyQuartz, Connex
  • Patient relations
  • Insurance practices
  • Excellent verbal and written communication skills
  • Gather and analyze information
  • Familiar with reading EOBs and medical terminology
  • Multi-task and assist/cover different departments and roles
  • Excellent customer service skills

Timeline

Patient Access Representative/Admissions

UW Health University Hospital
08.2022 - Current

Scheduling Specialist

UW Health Kids
07.2021 - 08.2022

Claims Billing Representative

Chartwell Midwest Wisconsin-UW Health Care Direct
09.2020 - 07.2021

Patient Account Specialist

UnityPoint at Home
07.2016 - 09.2020

Patient Account Specialist

Home Health United
04.2014 - 07.2016

Some College (No Degree) - Health Care Administration

UW-Milwaukee

Similar Profiles

CREATE PROFILE
Michelle Jeschke
Want your own profile? Build for free at Resume-Now.com