Michelle Jetawo
Atlanta,GA
Summary
Efficient newly graduated medical assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments. Has completed 80 hours of externship at the highly accredited Emir Primary Care in Forest Park, GA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
USAA
10.2023 - Current
- Network with potential customers.
- Educate customers on each type of insurance coverage and make recommendations based on their needs.
- Evaluate current insurance policies and recommend additional coverage when needed.
- Maintain all insurance documents in a confidential way.
Assistant Manager
PacSun
10.2021 - 06.2023
- Duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
Bartender
Andretti Indoor Karting and Games
05.2021 - 10.2021
- To ensure that patrons have an enjoyable dining experience by providing quality customer service.
- Worked in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner.
Online Grocery Pickup
Walmart eCommerce
03.2020 - 05.2021
- Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with the customer as needed to ensure satisfaction; and following up on out-of-stock merchandise.
Server and Bartender
Smokey Bones Bar & Fire Grill
03.2019 - 03.2020
- To ensure that patrons have an enjoyable dining experience by providing quality customer service.
- Worked in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner.
Catering Coordinator
Newk's Eatery
08.2018 - 04.2019
- Assist manager in generating catering sales.
- Assist in the setup of catering orders.
- Deliver catering orders.
- Manage daily pop up locations across the metro area, special events for local schools, and private client events.
- Work in-store as needed with front of house duties such as register, cleaning, running food and stocking products.
Assistant Store Manager
Charlotte Russe
11.2017 - 04.2018
- Leads team in store activities, advertising and marketing efforts.
- Loss Prevention and monthly inventory.
- Promote sales goals for staff and company practices and special promotions.
- Hiring, coaching and scheduling of team members.
- Other duties: preparing documents, organizing files, managing existing documents, and generally keeping the office organized, tidy, and running smoothly.
- Input inventory numbers.
- Make promo flyers.
Lead Cashier
Ulta Beauty
06.2016 - 08.2017
- Assisting customer with product location and questions throughout the store.
- Managing/Training other cashiers.
- Informing all cashiers of our monetary goals and events daily.
- Informing all customers of current sales and promotions throughout the store.
- Overriding all returns and checking products returned by customers.
Sales Associate/Cashier
Walmart
10.2013 - 01.2016
- Assisting customers with locating products throughout the store.
- Manage the register and deal with all monetary transactions.
- Cleaning the register and making sure it was ready for the next cashier and/or customer.
- Making sure my assigned aisle were clean and items were placed in their correct spot.
- Making sure customers leave the store with the ultimate guest experience.
Education
High school or equivalent -
Allen High School
Allen, TX01.2009
High School Diploma -
Dacula High School
Dacula, GA01.2009
Skills
- Cash
- Cash Register
- Customer Service
- Microsoft Office
- MS OFFICE
- RECEPTIONIST
- RETAIL SALES
- Restaurant Server
- Host
- Waiter
- Waitress
- Hostess
- E-Commerce
- Bartending
- Loss Prevention
- Assistant Manager Experience
- Catering
- POS
- Store Management Experience
- Merchandising
- Management
- Supervising Experience
- Cooking
- Cash Handling
- Inventory Control
- Retail Management
- Kitchen Experience
- Microsoft Word
- Food Preparation
- Upselling
- Banquet Experience
- Leadership
- Restaurant experience
- Sales
- Time management
- Insurance product expertise
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Customer service
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Electronic health records
Certification
- Driver's License
- Bartender License
- CCMA certification from NHA
Personal Information
- Title: Insurance Agent
- Work Permit: Authorized to work in the US for any employer
Accomplishments
- Recognized for outstanding dedication to patient care.
- Received CCMA certification from NHA
- Completed 80 hours of externship at a medical office
- Proficient in EMR/EHR
Languages
YORUBA
Native or Bilingual
Spanish
Timeline
Licensed Insurance Agent
USAA
10.2023 - Current
Assistant Manager
PacSun
10.2021 - 06.2023
Bartender
Andretti Indoor Karting and Games
05.2021 - 10.2021
Online Grocery Pickup
Walmart eCommerce
03.2020 - 05.2021
Server and Bartender
Smokey Bones Bar & Fire Grill
03.2019 - 03.2020
Catering Coordinator
Newk's Eatery
08.2018 - 04.2019
Assistant Store Manager
Charlotte Russe
11.2017 - 04.2018
Lead Cashier
Ulta Beauty
06.2016 - 08.2017
Sales Associate/Cashier
Walmart
10.2013 - 01.2016
High School Diploma -
Dacula High School
High school or equivalent -
Allen High School