Michelle Jewell
Novi,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Medical Assistant
Gladwin Family Care
07.2023 - Current
- Took patient health histories and asked questions to determine cause of illness or injury.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Monitored patients' vital signs to assess condition and identify necessary medical interventions.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
Emergency Medical Responder
Secord fire department
09.2016 - Current
- Restoring patient vitals through basic and advanced cardio-pulmonary resuscitation
- Evaluating scenes quickly and implementing life-saving measures based on knowledgeable condition assessments and expert training
- Delivering emergency care with excellent triage abilities, medical knowledge, and sensitivity to diverse cultural backgrounds
- Offering individualized care to stabilize patients for transport and prepare for hospital care
- Delivering individualized care based on patient presentations
- Responding to accident scenes, triaging victims, and determining the order of care for different patients and injuries
- Maintaining rescue vehicle by cleaning between patients, restocking supplies, and properly storing all equipment
- Communicating with dispatchers to provide call details, updates, and to arrange the reception of patients at emergency medical facilities
- Determining the best order of treatment for multiple patients by quickly assessing scene conditions and injury levels.
- Prepared patient care reports, medical necessity forms and incident reports to document shift details and enter in database.
- Assessed patient stability, scene safety and communicated nature of injury or illness to treatment team.
- Determined nature and extent of illness and injury for patients and transported to hospital.
- Facilitated care for simple and multiple system traumas by controlling hemorrhage, hypoperfusion and immobilization of painful, swollen, deformed extremities.
- Collaborated with dispatcher to facilitate special rescue response and utility services.
- Communicated with trauma unit personnel through medical command with vital signs, treatment initiated and estimated time of arrival.
- Extracted entrapped victims using life saving techniques andusing proper equipment.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient histories to assess and prioritize levels of care.
- Provided education to familiarize patients with medical treatments and self-care.
- Administered CPR, oxygen and other life-saving medical treatments.
- Followed all safety protocols and took necessary precautions while providing care.
- Assisted with lifting and moving patients.
- Responded to 911 calls for medical emergencies.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Assessed medical conditions of patients in pre-hospital settings.
- Immobilized patient for placement on stretcher and ambulance transport.
- Observed patient behavior to report changes to medical personnel.
Med PASSER, Care GIVER
Horizon Senior Living
05.2022 - 07.2023
- Assisting residents with daily personal routines, including bathing, dressing, grooming, eating, and using the restroom
- Providing companionship to residents and establishing a trusting relationship with them
- Ensuring that residents are taking their prescribed medication, which includes checking blood sugars and giving insulin
- Reporting any concerns or medical issues
- Ensuring that residents' living quarters are safe and well organized
- Keeping records of residents' activity, behavior, and moods
- Leading group activities and outings
- Performing any reasonable request that residents ask for
- Collaborating with management and coworkers to ensure residents receive the best quality of life.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored medication storage area to maintain medication security and control.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Monitored patient responses to medication to report adverse reactions quickly.
Transportation Dispatcher
Clare County Transit
12.2013 - 05.2022
- Answering phones and providing directions or reroutes to avoid construction or other delays
- Receiving service requests, prioritizing responses, and optimizing utilization of team resources in dispatching personnel
- Managing transportation functions with the use of software and expert planning abilities for daily operations
- Communicating with drivers to provide assignments or exchange information
- Observing all established procedures and guidelines to properly dispatch work orders
- Relaying work orders, messages, and information to or from drivers, supervisors, and administrators using telephones or two-way radios.
Transportation Bus Driver
Gladwin Community Schools
06.1993 - 07.2013
- Operating various types of vehicles safely in all types of weather and traffic conditions according to printed passenger schedules
- Staying abreast of bus routes and road constructions
- Providing passengers with excellent customer service and general knowledge regarding bus routes and local attractions
- Performing pre-trip and post-trip inspections of assigned vehicles
- Picking up and discharging passengers at designated bus stops safely
- Regulating heating and ventilating equipment on the bus to ensure passenger comfort
- Handling resistant or hostile passengers, enforcing bus conduct and safety guidelines
- Announcing stops to passengers
- Protecting passengers by monitoring behaviors and road conditions
- Meeting route targets consistently, adjusting speed and direction to correct for traffic problems
- Managing passenger emergencies and disruptions
- Reading maps to plan bus routes
- Reporting all accidents, incidents, or unusual occurrences to the dispatch office immediately
- Submitting written reports on unusual occurrences as required
- Identifying operational and mechanical issues and reporting findings to the garage technical crew.
Education
EMT Basic -
Mid Michigan Medical Center Midland
12.2021
EMR -
Midmichigan medical center midland
11.2019
high school DIPLOMA -
gladwin community schools
06.1988
Skills
- Accident response
- Safe driving
- Supply restocking
- Patient triage
- Condition reporting
- Stabilization
- Resuscitation
- Injury triage
- First aid administration
- Patient stabilization
- Ambulance driving
- Supply organization
- Task prioritization
- Customer relations
- Safety practices
- Map reading
- DOT regulations
- CDL Class B w/P and S endorsement
- Defensive driving
- Passenger relations
- Vehicle inspection
- Emergency response
- Route correction
- Vital signs documentation
- Medically Trained
- Time management
- Microsoft Word
- Written communication
- Patient Flow Management
- Patient-Focused Care
- HIPAA Compliance
- Data Entry
- Companionship and Emotional Support
- CPR
- Inventory and Supply Management
- Direct Patient Care
- Specimens Collection and Processing
- Patient Assessments
- Vital Sign Monitoring
- Simple Dressings
- First Aid
Certification
- EMT - Emergency Medical Technician\
Timeline
Medical Assistant
Gladwin Family Care
07.2023 - Current
Med PASSER, Care GIVER
Horizon Senior Living
05.2022 - 07.2023
Emergency Medical Responder
Secord fire department
09.2016 - Current
Transportation Dispatcher
Clare County Transit
12.2013 - 05.2022
Transportation Bus Driver
Gladwin Community Schools
06.1993 - 07.2013
EMT Basic -
Mid Michigan Medical Center Midland
EMR -
Midmichigan medical center midland
high school DIPLOMA -
gladwin community schools
- EMT - Emergency Medical Technician\
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