Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Certification
Timeline
Generic

Michelle Jimenez

North Richland Hills,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and interested in applying excellent communication and interpersonal skills to the operations manager role. Experienced in data entry and inventory management . Can quickly memorize product details and build customer relationships.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Operations Manager

Agnew Hardware & Installation inc.
Fort Worth, TX
06.2022 - Current
  • Addressed customer concerns with suitable solutions.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Engaged with existing and potential clients to gain insight into needs.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Collected customer fees, managed refunds, and provided complete sales documentation.
  • Built strong operational teams to meet process and production demands.

Assistant Youth Sport Coordinator

United States Navy-CYP
Naples,Italy, FPO
05.2017 - 04.2018
  • Directed activities of professional and technical staff members and volunteers.
  • Served as a positive role model for participants by demonstrating appropriate behavior expectations.
  • Ensured compliance with relevant laws, regulations and policies governing youth programs.
  • Planned and implemented developmentally appropriate curriculum to meet needs of NAS Naples Support Site youth.
  • Researched and analyzed community needs to determine program directions and goals.
  • Scheduled staff for adequate supervision of children and effective implementation of scheduled activities.
  • Prepared and maintained budgets, personnel records or training manuals.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Kept program on-track with well-coordinated activity schedules and parent communications.
  • Developed and implemented youth program activities, including field trips, sports, recreational activities, and special events.
  • Recruited, interviewed, and hired volunteers and staff.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Command Ombudsman

United States Navy, VFA-115/CNATTU/VAQ-132
Oak Harbor, WA
02.2008 - 12.2015
  • Prepared detailed documents outlining project plans, timelines and budgets.
  • Recognized for providing first-rate support and service to sailors and families.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Maintained up-to-date records of all interactions with sailors and command families.
  • Collaborated with senior management to identify areas of improvement within existing systems or strategies.
  • Served as key corporate representative, liaising with various parties in support of operational excellence.
  • Improved outreach with strong community relations and positive connects with family.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Facilitated seamless transitions for military families relocating active duty station.
  • Identified needs of customers promptly and efficiently.

Education

Some College (No Degree) -

West Hills College - Lemoore
Lemoore, CA

Skills

  • Flexible and Adaptable
  • Attention to Detail
  • Time Management
  • Relationship Building
  • Customer Service
  • Family Oriented

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional

Accomplishments

  • US Army Command Logo Design.
  • VFA-25 Chiefs Mess command coin and apparel logo design.
  • NAS Naples Italy youth sports T-Shirt Logos design and Sport medals designs.

Affiliations

  • Loves to draw and create logos and designs .
  • Volunteer with military programs.
  • Professional multi-tasker.

Certification

  • Record Management in the DON. (DOR-RN-010-1.2)

12-01-2017

  • Privacy and Personally Identifiable Information (PII) Awareness (DOD-PII-2.0)

12-01-2017

  • Training and Readiness- The Active Shooter (CNIC-TRTAS-1.1)

12-01-2017

  • Cyber Awareness Challenge Intelligence Community V5 (TWM)

08-04-2017

  • Sexual Assault Prevention and Response (TWM)

08-04-2017

  • CNIC Suicidal Prevention Training (TWM)

08-04-2017

  • Fair Labor Standards ACT(FLSA)

08-04-2017

  • Whistle blower Reprisal (TWM)

08-04-2017

  • OPSEC Training (TWM)

05-18-2017

Timeline

Operations Manager

Agnew Hardware & Installation inc.
06.2022 - Current

Assistant Youth Sport Coordinator

United States Navy-CYP
05.2017 - 04.2018

Command Ombudsman

United States Navy, VFA-115/CNATTU/VAQ-132
02.2008 - 12.2015

Some College (No Degree) -

West Hills College - Lemoore

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Michelle Jimenez