Michelle Jimenez
Bronx,New York
Overview
5
5
years of professional experience
Work History
Senior Case Manager
Senior Catholic Charities
03.2023 - Current
- Provides an advanced level of engagement, assessment, service planning and follow-up using a strength's based and trauma informed approach
- Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs through the provision of financial assistance, food pantry, goods, advocacy, access to benefits and resources
- Responds to emergent high-risk cases and escalates to the appropriate supervisory staff
- Consistently conducts thorough assessments beyond the presenting need and develops a service plan that addresses immediate needs and longer-term goals
- Possesses a comprehensive understanding of the complex social service system and partners with clients to better navigate these networks, including encouraging self-advocacy
- Liaises with the service providers that most frequently touch the lives of community residents including the host organization at Highbridge Community Development Corporation, Housing Support Services staff and community-based organizations.
Case Manager
Catholic Charities
05.2022 - 03.2023
- Provide effective engagement, assessment, service planning and follow up using a strength's based and client- centered approach
- Provide crisis intervention in emergencies around shelter, food, clothing, and other basic needs through the provision of financial assistance, goods, advocacy, benefits access, and access to relevant resources
- Enter information into a Data Management System, understanding the significance of documentation to funders and stakeholders
- Complete all requests for financial assistance.
Housing Specialist
Restore NYC
05.2021 - 04.2022
- Identified housing options, developed housing plans, and coordinated client's transition plan from shelter to affordable housing within a desired timeframe
- Helped clients mobilize resources to facilitate moving to permanent housing
- Prepared families for housing interviews and accompany clients on housing searches when appropriate
- Facilitates the collection and distribution of required documentation for each housing opportunity as required.
Pharmacy Experience
Capsule Pharmacy
10.2018 - 09.2019
- Developed knowledge and understanding of internal and external pharmacy operations
- Partnered with product, sales, and marketing teams to ensure customer service satisfaction
- Managed client inquiries by phone, email, online, and in person.
Education
A.A.-Human Services - Political Science And Government
Bronx Community College of The City University of New York
The Bronx, NY01.2024
Skills
- Microsoft Office
- CRM Software
- Case Management
- Telemarketing
- Communication
- Oral and Written proficiency in English and Spanish
- Client Advocacy
- Individual Development Plans
- Care Planning
- Needs Assessment
- Salesforce
- Resource Advocacy
- Patient Support
Timeline
Senior Case Manager
Senior Catholic Charities
03.2023 - Current
Case Manager
Catholic Charities
05.2022 - 03.2023
Housing Specialist
Restore NYC
05.2021 - 04.2022
Pharmacy Experience
Capsule Pharmacy
10.2018 - 09.2019
A.A.-Human Services - Political Science And Government
Bronx Community College of The City University of New York
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